Position Overview
The client is seeking an Endpoint MDM Deployment Contractor to support the client’s Unified Endpoint Management (UEM) team. The contractor will play a critical role in the client’s Evergreen Refresh initiative, ensuring secure, efficient, and seamless deployment of mobile devices to the client end users. This individual will also serve as the first line of support for client-issued mobile devices.

Key Responsibilities
The Endpoint MDM Deployment Contractor will be responsible for, but not limited to:
Configuring and setting up mobile devices in alignment with the client’s Evergreen Refresh program.
Coordinating deployments of mobile devices to client end users, including scheduling, logistics, and user handoff.
Receiving, processing, and tracking old devices for secure e-cycling and disposal according to the client policy.
Providing first-level support forbreak/fix issues, troubleshooting, and inquiries related to client -issued mobile devices.
Collaborating with the Unified Endpoint Management team to ensure successful device transitions with minimal disruption to client operations.
Maintaining accurate deployment, inventory, and support documentation.
Ensuring compliance with client IT security standards and best practices during all deployment and support activities.

Qualifications

Required Skills/Experience
Hands-on experience with mobile device deployment and configuration, including iOS platforms.
Familiarity with Mobile Device Management (MDM) platforms (e.g., Microsoft Intune, AirWatch, or similar).
Ability to provide effective end-user support with strong troubleshooting and problem-resolution skills.
Strong organizational skills for managing device scheduling, tracking, and handoffs.
Ability to work collaboratively in a team environment while providing excellent customer service.
Strong attention to detail and commitment to IT security practices.

Preferred Skills/Experience
Prior experience with large-scale device deployment projects.
Knowledge of client or government IT operations, policies, and security standards.
Familiarity with device lifecycle management and e-cycling processes.

Skill - Required / Desired - Amount of Experience
Hands-on experience with mobile device deployment and configuration, including iOS platforms. - Required - 3 Years
Familiarity with Mobile Device Management (MDM) platforms (e.g., Microsoft Intune, AirWatch, or similar). - Required - 3 Years
Ability to provide effective end-user support with strong troubleshooting and problem-resolution skills. - Required - 3 Years
Strong organizational skills for managing device scheduling, tracking, and handoffs. - Required - 3 Years
Ability to work collaboratively in a team environment while providing excellent customer service. - Required - 3 Years
Strong attention to detail and commitment to IT security practices. - Required - 3 Years

Notes:
Onsite