Description:Mobile Device Support for Technical End User SupportWork directly with end users within the region to communicate changes and impact to their IT environmentWork with venders on service contracts to provide best options for customersProvide troubleshooting on mobile devices and applicationsDevelop user guides and instructions for the client specific application configurations and setupWork with customer on updates as well as upgrades to mobile devicesRecord and document all new processes and procedures in service scope and update those already documented to ensure coworkers are able to understand and followGain complete understanding of IT separation activities, timelines, technical issues, and solutions in a continuously changing environmentSupport change-release processes for implementation of IT systemsKey Responsibilities:The candidate must be organized, self-motivated and have skills to tackle problems as they occur and takes appropriate steps to solve them in situations where the problem may be difficult or complex. Candidate should have the ability to take direction and switch quickly between tasks. The candidate seeks advice and guidance from Management Team or others for non-routine or other problem areas. The candidate should have the ability to communicate effective with all levels of the organization from Senior Management to Individual Contributor.Experience:Education or training in Management Information Systems, Computer Science or related fields are requiredExcellent communication skills-both written and oral, including presentation skills is requiredExperience with iOS platforms is desiredExperience with MS Office 365 and related applications is desiredFamiliarity with Cyber Security concepts is desiredNotes:08:00 AM to 05:00 PM100 % OnsiteVIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:Mobile Device Support for Technical End User SupportWork directly with end users within the region to communicate changes and impact to their IT environmentWork with venders on service contracts to provide best options for customersProvide troubleshooting on mobile devices and applicationsDevelop user guides and instructions for the client specific application configurations and setupWork with customer on updates as well as upgrades to mobile devicesRecord and document all new processes and procedures in service scope and update those already documented to ensure coworkers are able to understand and followGain complete understanding of IT separation activities, timelines, technical issues, and solutions in a continuously changing environmentSupport change-release processes for implementation of IT systemsKey Responsibilities:The candidate must be organized, self-motivated and have skills to tackle problems as they occur and takes appropriate steps to solve them in situations where the problem may be difficult or complex. Candidate should have the ability to take direction and switch quickly between tasks. The candidate seeks advice and guidance from Management Team or others for non-routine or other problem areas. The candidate should have the ability to communicate effective with all levels of the organization from Senior Management to Individual Contributor.Experience:Education or training in Management Information Systems, Computer Science or related fields are requiredExcellent communication skills-both written and oral, including presentation skills is requiredExperience with iOS platforms is desiredExperience with MS Office 365 and related applications is desiredFamiliarity with Cyber Security concepts is desiredNotes:08:00 AM to 05:00 PM100 % Onsite
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