Description:
SCOPE OF THE PROJECT:
- As the client continues to see increased growth of Enterprise Applications such as with the Electronic-Health-Records (EHR) initiative, the client is upgrading the base network and wireless infrastructure to allow critical systems to better leverage network resources, data, assets, infrastructure, and systems. Consistent with the best security practices, has upgraded the client’s enterprise wireless networking system with focus on integration into an existing Identity-Based Networking Services (IBNS) solution.
- Responsibilities include statewide travel to client facilities to assist with network equipment upgrades, facility relocations, issue resolution, and the installation and configuration of enterprise wireless access points.
- The applicants selected will work under the general guidance of the Network Operations team but will also be required to work closely with other teams and client staff at all levels. Selected candidates will follow the client’s Change Management process, and track and document the work and other tasks regularly communicating status updates to management and project manager.
Candidates must be self-motivated, team-oriented, work under limited supervision, and respond to priority tasks as needed.
Primary responsibilities will focus on strengthening and optimizing network infrastructure to align with evolving business needs and ensure timely issue resolution within a collaborative team environment. This role will also partner closely with program area staff to provide support, troubleshoot problems, generate reports, implement enhancements, and monitor systems in accordance with established IT security policies and standards. Responsibilities may also include travel to client facilities to assist with moves, upgrades, and issue resolution.
Candidates should be self-motivated, team-oriented, work under limited supervision, and respond to priority tasks as needed. Candidates must also be able to form productive working relationships with individuals from diverse backgrounds and at all organizational levels.
This is an existing position to address the increasing workload by supplementing infrastructure staff in the Network Operations Center (NOC) Section to assist with the client's enterprise network infrastructure to ensure operational support.
REQUIRED EDUCATION: Associates Degree in a relevant field of work or high school diploma with equivalent work experience
Required Skills
3-5 years Local Area Network (LAN), WLAN, WAN
3-5 Year - Network administration – CISCO and/or PALO ALTO FIREWALL
Valid driver’s License
3-5 YEARS CISIO IDENTIFY SERVICES ENGINE (ISE)
3-5 years of Ticketing System
Ability to climb and work on a ladder
Preferred Skills
Network Certification - Network Plus or CCNA
Ekahau Program
Solar Winds Orion
Education Requirement
Bachelor's Degree or 5 years of equivalent experience.
DAILY DUTIES / RESPONSIBILITIES:
The network administrators for these openings under the general guidance of the assigned Network Security Team Lead will coordinate daily/weekly assignments for the installation, deployment, diagnostics, and troubleshooting of the client’s critical enterprise wireless and network infrastructure. The network administrators will work with Network, Security, and other IT professional groups and non-IT staff to assist with problem resolution, mitigation of issues, and to provide technical solutions. The network administrators will ensure assignments are completed accurately and on-time, and regularly provide: progress, tasks, and deliverables status updates to the assigned manager.
Specific duties and responsibilities will include but not limited to the following:
Monitor and identify issues with the client wireless networks and remediate
Support wireless and network connectivity on Windows-based systems
Support wireless and network connectivity on Mac-based systems
Support wireless connectivity on various Tablets and Phones (i.e., Apple devices)
Manage the wireless network/device lifecycle at all stages
Assist with supporting the client Health Laboratory network connectivity on instruments and supporting systems
Assist with ISE registration of devices on the network
Conduct onsite wireless assessments. Create and maintain wireless heatmaps projecting network coverage of access points using Ekahau unit and iPad.
Perform enterprise wireless network deployments, installations, and upgrades
o Requires comfort working on a ladder; ability to lift 40 lbs.
Perform firmware/software/security/feature upgrades and other maintenance tasks
Monitor client trouble ticket system and complete network assigned tickets
Will serve as the client’s first and second tier of support fielding wireless and network connectivity technical support requests troubleshooting/resolving most common/routine problems.
Assists client staff/contractors in resolving wireless and other network related problems
Coordinate and assist with testing and validation
Adhere to client security and IT policies and standards
Work closely with key stakeholder groups, including Network, Security, and Server Hosting to ensure the appropriate level of engagement and focus is maintained
Assists various IT groups with other “non wireless” tasks as assigned such as with system/network installations and upgrades (i.e. racking equipment)
Create, maintain, and review/improve upon notes and wireless documentation
Ability to plan, organize, review, and implement associated project milestones to completion.
IMPORTANCE):
1. Understanding of computer and network operating system fundamentals (e.g., operating systems, applications, storage, networking)
2. 3-5 years Local Area Network (LAN), WLAN, WAN
3. 3-5 Year - Network administration – CISCO and PALO ALTO FIREWALL
4. Ability to lift and move PCs, monitors, and other equipment.
5. Valid driver’s License
6. Interpersonal skills
7. Verbal communication skills, written communication skills
8. 3-5 YEARS CISIO IDENTIFY SERVICES ENGINE (ISE)
9. 3-5 years of Ticketing System
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
1. Network Certification
2. Ability to climb and work on a ladder to reach ceiling to install wireless access points.
3. Solarwinds Orion
4. EKAHOU SIDEKICK
REQUIRED EDUCATION: Associates Degree in a relevant field of work or high school diploma with equivalent work experience.
Notes:
Monday - Friday. Travel to various locations around the state is required throughout the week. State vehicle preferred transportation.
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status