On-site 2-3 days per week
Description
The client manages the technology and computer infrastructure that drives the client’s business systems. The IT department manages infrastructure and software that supports the client Headquarters building, the client Archives Preservation Facility (APF), and twelve Historic Sites around the client. This position reports to the Deputy IT Director and works closely with IT team members, facilities & maintenance staff, site leadership, key internal stakeholders such as the client, and external partners including the client, providing expertise and support for a variety of complex technical and network solutions.
The Network Analyst II position is a highly technical role responsible for overseeing and managing multiple competing projects, championing the modernization of client infrastructure, and helping to define ongoing support procedures including life cycle planning for critical infrastructure, facilities, or building technologies. Additionally, this role requires hands-on physical technology work, not limited to running cables, mounting equipment, installing hardware, and assisting with infrastructure projects. While not directly responsible for network administration, the Network Analyst II plays a key part in identifying, troubleshooting, and coordinating solutions for network issues in partnership with IT leadership and external service providers. Working both independently and as part of project teams, the Network Analyst II collaborates with senior technicians, external vendors, and program area stakeholders to ensure the reliable operation of infrastructure technologies across multiple locations while providing guidance regarding client network systems, building automation controls, and life-safety technologies including best practices, industry standards, code compliance, and implementation procedures.
The Network Analyst II position is a highly technical role responsible for overseeing and managing multiple competing projects, championing the modernization of client infrastructure, and helping to define ongoing support procedures including life cycle planning for critical infrastructure, facilities, or building technologies. Additionally, this role requires hands-on physical technology work, not limited to running cables, mounting equipment, installing hardware, and assisting with infrastructure projects.
Responsibilities
Facilities Technology & Project Support
Coordinate and oversee the IT related components of installation and ongoing management for client network infrastructure, surveillance systems, access control equipment, fire or security systems, building automation controls, VoIP systems, etc.
Coordinate and assist with technology setups for new locations, renovations, and infrastructure upgrades.
Manage external vendors or contractors performing system installations and integrations.
Frequent travel to WHS and partner locations attending and providing technology expertise in support of numerous Facilities or IT led projects.
Network & Physical Infrastructure Support
Install, terminate, and maintain network cabling, fiber, and structured wiring for network and facilities technology.
Perform patching and connectivity troubleshooting at network closets and workspaces.
Identify network performance issues, coordinate with external network service providers, and submit service requests as needed.
Support the setup, relocation, and maintenance of networked hardware, including workstations, access points, and facility technology endpoints.
Assist with physical infrastructure projects, including wiring for security cameras, door access systems, life safety equipment, and audiovisual (AV) installations.
Frequent travel to remote client locations for infrastructure support or installations
Business IT System Technical Support & Collaboration
Support audiovisual (AV) systems and web-conference technologies in meeting rooms, public areas, and event spaces across client locations throughout the state.
Respond to technical requests related to network infrastructure, AV systems, point-of-sale systems, and other facilities technologies.
Troubleshoot hardware and software issues, escalate complex problems as needed.
Work with external service providers to escalate and resolve complex technical issues.
Provide user education and training including the creation of user guides, FAQ, and SOP documents while championing the adoption of new technologies or software applications
Maintain documentation including standard operating procedure (SOP) documents, cabling layouts, network drop records, infrastructure maps, and system configurations.
Collaborate with IT leadership and senior technicians on creation of roadmaps for infrastructure improvements and modernization efforts.
Knowledge, Skills & Abilities
Minimum Qualifications
5+ years of relevant experience with network infrastructure, access control, surveillance, telecommunications, life-safety, or building automation technology and systems.
Experience in network cabling, structured wiring, and physical technology installations.
Experience installing and supporting a variety of IT resources that enable daily business functions such as A/V technology, web-conferencing solutions, or point-of-sale equipment
Working knowledge of network connectivity troubleshooting, with the ability to identify issues and coordinate with external service providers.
Strong troubleshooting and problem-solving skills with the ability to communicate effectively with both technical and non-technical audiences.
Strong understanding of IT industry best practices and security standards.
Strong attention to detail and experiencing creating clear documentation of complex technical systems, workflows, and procedures.
Ability to prioritize tasks and adapt to evolving infrastructure needs.
Excellent communication skills, with the ability to coordinate with vendors, service providers, and internal or external partners.
Valid driver's license and ability to travel statewide.
Ability to lift up to 50 lbs. and access mechanical spaces as needed.
Ability to work in a physically active role, including running cables, mounting equipment, and working in network closets.
Additional Qualifications
Experience with state, local, or federally funded IT infrastructure projects
Experience with surveillance solutions or hardware including Avigilon, Exacq, and Axis
Experience with card access systems including Software House C
CURE 9000
Experience with network infrastructure solutions including Cisco and Ubiquiti
Experience with IT network services including DNS, NTP, DHCP, Active Directory, etc.
Notes:
This is a hybrid position, requiring extensive travel to remote sites throughout the state while driving a client fleet vehicle, or when appropriate, use of a personal vehicle with expensed mileage costs.
On-site HQ work is required some days based on project and operational demands. Remote work is allowed and encouraged when possible.
Candidates MUST be WI residents or willing to relocate to WI prior to starting the role at their own expense.
Public parking options are available nearby, public transportation is half a block away, and bike racks are available just outside of our HQ doors. Regular commuting expenses are not covered by client.
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status