Job SummaryJoin our dynamic team as a NOC Technician, where you’ll play a vital role in maintaining the stability and reliability of our network operations. This is an exciting opportunity for a tech-savvy professional who thrives in a fast-paced, collaborative environment that values innovation and excellence.Roles and ResponsibilitiesMonitor and maintain computer networks and systemsEnsure stability of telecommunications infrastructureRespond to network alerts and troubleshoot issuesPerform regular network performance checksCoordinate with field technicians and engineersMaintain records of outages and quality controlExecute incident response for remote/cloud operationsManage ServiceNow Incident, Change, and Problem ManagementConduct remote network surveillance and event responseTriage and resolve incidents within SLA timelinesCollaborate with SMEs for complex troubleshootingProvide customer-facing support via phone, email, and portalCommunicate with stakeholders during service-impacting eventsManage vendor tickets effectivelyKey ResponsibilitiesNetwork monitoring and responseTechnical supportOutage supportQualifications & SkillsStrong knowledge of IP networking and protocolsExperience with network monitoring tools1+ years troubleshooting IP connectivity and hardware errorsProficiency in VPN, BGP, MPLS, SIPStrong analytical and documentation skillsAbility to perform under pressure and respond quicklyPreferred SkillsExperience in Network Operations or TelecomCertifications: Network+, Cisco CCST/CCNAITIL CertificationExperience with AWS Cloud surveillanceMust-Have QualificationsStrong working knowledge of IP networking & interoperability standards1+ years troubleshooting IP network connectivity1+ years troubleshooting routers, switches, servers, endpointsExperience with VPN, BGP, MPLS, SIPAbility to interpret network diagrams (e.g., Visio)Nice-to-Have SkillsExcellent verbal & written communicationExperience in Call Center or NOC (24/7 operations)Software ProficiencyPreferred: ServiceNowNotes:100% OnsiteSchedule: Wed, Thurs , Fri, Sat, 2:00 PM – 12:30 PM CSTOT: Voluntary, based on business needs
At VIVA, employee well-being is paramount. Our comprehensive benefits package ensures your health, financial security, and quality of life are always prioritized.
VIVA provides employees access to a comprehensive group health insurance plan (Medical, Dental, Vision, Basic Life, Term Life, and Accidental Death) through our flexible PPO plan-allowing you the freedom to choose healthcare providers.
Plan securely for your future with automatic payroll deductions into a tax-advantaged 401(k) retirement plan, including employer-matching contributions for eligible employees.
Earn performance-based bonuses and generous referral incentives of up to $500 when recommending talented candidates who become part of the VIVA family.
Enjoy timely and convenient payroll with biweekly direct deposit to your chosen financial institution. Biweekly Direct Deposit
Access exclusive employee discounts and savings on electronics, travel, groceries, apparel, and more through our dedicated VIVA Perks Program.