Network Technician

Network Technician

Job Description

SCOPE OF THE PROJECT:
The Network Support Specialist will be responsible for supporting and maintaining the client network infrastructure and Office 365 tenant, ensuring reliable connectivity and access across all critical sites. This role includes both routine and limited on-call responsibilities for our critical sites, with a focus on wired and wireless networking, account management, and infrastructure projects.

DAILY DUTIES / RESPONSIBILITIES:

Key Duties
Help Desk & Ticket Management
Respond to and resolve help desk tickets related to:
Respond to Wired and wireless network issues
Network account onboarding and offboarding via custom scripts
Infrastructure-related incidents

On-Call Support Rotation
Level 1 Support: On-call every 3 weeks for critical site support (Network outages)
Level 2 Support: On-call every 3 weeks (alternating with Level 1) for escalated issues at critical sites

Infrastructure Projects
Assist in network rollouts, upgrades, and cleanup efforts
Participate in planning and execution of infrastructure improvements
Support documentation and inventory of network assets

Administrative & Technical Expertise
Provide support for Microsoft administrative tasks, including:
Entra ID (Azure AD) management
Group policy and user provisioning
Microsoft 365 administration
Assist with server administration tasks, including:
Basic Windows Server maintenance
Monitoring and performance tuning
Patch management and updates

REQUIRED SKILLS:
5+ Years of experience with Microsoft Entra ID
5+ Years of experience with Microsoft administration
5+ Years of experience with Windows Server environments
10+ Years of experience in troubleshooting skills in networking (wired AND wireless)
5+ Years of experience in customer service

PREFERRED SKILLS:
Experience with wiring closets
Experience with Ruckus switches
Experience with Deskpro Ticketing System
Experience with Active Directory, DNS, and Group Policy

ADDITIONAL SKILLS:
Ability to work independently and collaboratively in a team setting
Excellent communication and documentation skills

REQUIRED EDUCATION:
Bachelor’s Degree. May sub for equivalent experience.

Notes:
Role is fully onsite

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.