Description:Network Technician - AdvancedThe client Computing and Information Technology provides a challenging, broad range of skill development in a team environment. We provide quality customer service and support in an academic/research/business setting.Daily Responsibilities:Monitors client network, server, and application elements, resolves incidents and service requests and/or consults with the subject matter expert team for incident resolution. Applies simple state-of-the-art technology to meet and improve the networkcontrol center.Control network and system processing. Responds to customer inquiries and alters via emails, incoming calls, and walk-ins. Conducts routine inspections on equipment and reports any abnormalities. Other operational duties as assigned, such as meetings, project work, administration and facilities requirements.Configure network and system resources and maintain corresponding system records and documentation. Provides Tier II support as per SME agreements. Performs periodic maintenance and monitoring of computer systems. Performs pre-configured port activations on network switches.Prepares and reviews documentation for use in operations for training and the knowledge base. Participates in training and cross-training for the Tier II. Provides customer service for all information and/or telecommunication network systems support areas.Required Skills:5+ years IP Network Troubleshooting3+ years DNS configuration3+ years Understanding of monitoring tools (Splunk, SolarWinds)2+ years ServiceNow ITSM Tool2+ years Server Batch Scripting2+ years Cisco Network Tools (ISE, Catalyst)2+ years Technical writing experiencePreferred Skills:Understanding of Mainframe batch processingPython ScriptingAnsible knowledgeLeadership skillsStrong customer serviceSelf-managementNotes:Shift: Night shift 6:00PM - 6:00AM; 2 days on, 2 days off, 3 days on, 3 days off. Schedule will allow for every other weekend off. VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:Network Technician - AdvancedThe client Computing and Information Technology provides a challenging, broad range of skill development in a team environment. We provide quality customer service and support in an academic/research/business setting.Daily Responsibilities:Monitors client network, server, and application elements, resolves incidents and service requests and/or consults with the subject matter expert team for incident resolution. Applies simple state-of-the-art technology to meet and improve the networkcontrol center.Control network and system processing. Responds to customer inquiries and alters via emails, incoming calls, and walk-ins. Conducts routine inspections on equipment and reports any abnormalities. Other operational duties as assigned, such as meetings, project work, administration and facilities requirements.Configure network and system resources and maintain corresponding system records and documentation. Provides Tier II support as per SME agreements. Performs periodic maintenance and monitoring of computer systems. Performs pre-configured port activations on network switches.Prepares and reviews documentation for use in operations for training and the knowledge base. Participates in training and cross-training for the Tier II. Provides customer service for all information and/or telecommunication network systems support areas.Required Skills:5+ years IP Network Troubleshooting3+ years DNS configuration3+ years Understanding of monitoring tools (Splunk, SolarWinds)2+ years ServiceNow ITSM Tool2+ years Server Batch Scripting2+ years Cisco Network Tools (ISE, Catalyst)2+ years Technical writing experiencePreferred Skills:Understanding of Mainframe batch processingPython ScriptingAnsible knowledgeLeadership skillsStrong customer serviceSelf-managementNotes:Shift: Night shift 6:00PM - 6:00AM; 2 days on, 2 days off, 3 days on, 3 days off. Schedule will allow for every other weekend off.
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