Role is onsite (2 days remote, 3 days onsite)
Description:
The client is looking for a Network Technician - Consultant.
SCOPE OF THE PROJECT:
The client is responsible for developing, implementing, maintaining, and supporting multiple mission-critical applications for the client. This position will also assist in enhancing the client’s facilities and network documentation efforts and contribute to a dashboard-driven view of the client assets. This position reports directly to the Senior Network Architect.
Duties/Responsibilities:
Install and implement LAN and wireless infrastructure including switches, cabling, APs, and other components.
Troubleshoot and resolve moderately complex network issues and implement root cause prevention.
Monitor and optimize network performance, document incident resolution paths.
Maintain and update SOPs, diagrams, and technical documentation.
Assist in hardware/network design, configuration, and infrastructure planning.
Maintain a complete and updated network equipment inventory and assist in lifecycle planning.
Evaluate new networking technologies and provide integration recommendations.
Facilities and Dashboard Support Tasks:
Collaborate with Facilities and Finance to update the master inventory of the client locations, including:
o Property ownership (county/private/lease)
o Address, county, square footage, network bandwidth.
o Parking details, access control systems
o Price/cost, client positions assigned to facility.
Work directly with manager on floor plan/system inventory updates.
Add details to office floor plans including workstations and equipment placements.
Produce and maintain a centralized dashboard (working jointly with relevant client staff) that:
o Displays all facility data.
o Provides links to floorplans (PDF/CAD)
o Pulls in the client personnel count, facility components, and system data.
Ensure facility data is well-documented and available in reportable format.
Additional Project-Based Tasks:
Perform physical audits and cleanup of network closets, labeling and organizing to industry standards.
Update and maintain CAD/PDF “as-built” network diagrams, including cable pathways, patch panels, and rack layouts for all 68 client office locations.
Conduct on-site cellular signal strength assessments using SIM-based tools to support SD-WAN carrier selection.
Deliverables:
Network closet audit reports (with before/after photos and patch documentation).
Up-to-date floorplans with workstations and network layouts for 68 offices.
Monthly summary of activities, hours worked, and progress.
SOPs and documentation for patching and network closet standards.
Dashboard implementation and associated facility data.
Required Skills
5+ years' experience of knowledge of data network services and data communications (Installing and implementing LAN and wireless infrastructure including switches, cabling, APs, and other components.)
5+ years' experience of complex knowledge of data network design and equipment configurations.
5+ years' experience of complex knowledge of office automation systems, fiber optics, and microcomputer hardware/software
Preferred Skills
5+ years' experience of understanding of advanced Network configuration & protocol.
5+ years' experience relating to cable management, patch panels, troubleshooting telecom/network closets
5+ years' experience with wireless infrastructure, cloud-networking (SD-WAN, Azure) and VoIP technologies.
Required Skills:
Basic to moderately complex knowledge of data network services and data communications.
Moderately complex to complex knowledge of methods of data network design and equipment configuration requirements.
Moderately complex to complex knowledge of office automation systems, information processing operations, fiber optics, and microcomputer hardware/software as they relate to the latest trends in data networks connectivity.
Moderately complex to complex knowledge of computer system analysis, design, testing, debugging, and maintenance techniques.
Ability to assist with presenting technical and non-technical reports in a clear and concise manner.
Preferred Skills:
Advanced network configuration & protocol knowledge.
Skilled in cable management, patch panels, fiber optics, and troubleshooting in telecom/network closets.
Ability to produce clear, comprehensive documentation of configurations, procedures, and incident log.
Familiarity with wireless infrastructure, cloud networking (SD-WAN, Azure), and VoIP technologies.
REQUIRED EDUCATION:
A bachelor's degree in information technology systems, computer science, or a related field and experience in information technology systems or a related area. Relevant experience may be substituted for the bachelor's degree on a year-for-year basis.
Notes:
Role is onsite (2 days remote, 3 days onsite)
Occasional travel to all of the client locations.
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status