Description:NOC Technician
Job SummaryJoin our dynamic team as a NOC Technician, where you’ll play a vital role in maintaining the stability and reliability of our network operations. This is an exciting opportunity for a tech-savvy professional who thrives in a fast-paced, collaborative environment that values innovation and excellence.Roles and ResponsibilitiesMonitor and maintain computer networks and systems.Ensure stability of telecommunications infrastructure.Respond to network alerts and troubleshoot issues.Perform regular network performance checks.Coordinate with field technicians and engineers.Maintain records of outages and quality control.Execute incident response for remote/cloud operations.Manage ServiceNow Incident, Change, and Problem Management.Conduct remote network surveillance and event response.Triage and resolve incidents within SLA timelines.Collaborate with SMEs for complex troubleshooting.Provide customer-facing support via phone, email, and portal.Communicate with stakeholders during service-impacting events.Manage vendor tickets effectively.Qualifications & SkillsStrong knowledge of IP networking and protocols.Experience with network monitoring tools.1+ years troubleshooting IP connectivity and hardware errors.Proficiency in VPN, BGP, MPLS, SIP.Ability to interpret network diagrams (e.g., Visio).Strong analytical and documentation skills.Ability to perform under pressure and respond quickly.Preferred SkillsExperience in Network Operations or Telecom.Certifications: Network+, Cisco CCST/CCNA.ITIL Certification.Experience with AWS Cloud surveillance.Key ResponsibilitiesNetwork monitoring and response.Technical support.Outage support.Top Contributions (First 90–120 Days)Work independently.Support outage resolution.Deliver technical troubleshooting.Must-Have QualificationsStrong working knowledge of IP networking & interoperability standards.1+ years troubleshooting IP network connectivity.1+ years troubleshooting routers, switches, servers, endpoints.Experience with VPN, BGP, MPLS, SIP.Ability to interpret network diagrams (e.g., Visio).Nice-to-Have SkillsExcellent verbal & written communication.Experience in Call Center or NOC (24/7 operations).Software Proficiency
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Work SchedulesSchedule: Wed, Thurs, Fri, Sat, 7:00 AM – 5:30 PM CST
At VIVA, employee well-being is paramount. Our comprehensive benefits package ensures your health, financial security, and quality of life are always prioritized.
VIVA provides employees access to a comprehensive group health insurance plan (Medical, Dental, Vision, Basic Life, Term Life, and Accidental Death) through our flexible PPO plan-allowing you the freedom to choose healthcare providers.
Plan securely for your future with automatic payroll deductions into a tax-advantaged 401(k) retirement plan, including employer-matching contributions for eligible employees.
Earn performance-based bonuses and generous referral incentives of up to $500 when recommending talented candidates who become part of the VIVA family.
Enjoy timely and convenient payroll with biweekly direct deposit to your chosen financial institution. Biweekly Direct Deposit
Access exclusive employee discounts and savings on electronics, travel, groceries, apparel, and more through our dedicated VIVA Perks Program.