NOC Technician

NOC Technician

Job Description

Job Summary:
Join our dynamic team as a NOC Technician, where you’ll play a vital role in maintaining the stability and reliability of our network operations. This is an exciting opportunity for a tech-savvy professional who thrives in a fast-paced, collaborative environment that values innovation and excellence.

Roles and Responsibilities:
Monitor and maintain computer networks and systems
Ensure stability of telecommunications infrastructure
Respond to network alerts and troubleshoot issues
Perform regular network performance checks
Coordinate with field technicians and engineers
Maintain records of outages and quality control
Execute incident response for remote/cloud operations
Manage ServiceNow Incident, Change, and Problem Management
Conduct remote network surveillance and event response
Triage and resolve incidents within SLA timelines
Collaborate with SMEs for complex troubleshooting
Provide customer-facing support via phone, email, and portal
Communicate with stakeholders during service-impacting events
Manage vendor tickets effectively

Key Responsibilities:
Network monitoring and response
Technical support
Outage support

Qualifications & Skills:
Strong knowledge of IP networking and protocols
Experience with network monitoring tools
1+ years troubleshooting IP connectivity and hardware errors
Proficiency in VPN, BGP, MPLS, SIP
Strong analytical and documentation skills
Ability to perform under pressure and respond quickly

Preferred Skills:
Experience in Network Operations or Telecom
Certifications: Network+, Cisco CCST/CCNA
ITIL Certification
Experience with AWS Cloud surveillance

Must-Have Qualifications:
Strong working knowledge of IP networking & interoperability standards
1+ years troubleshooting IP network connectivity
1+ years troubleshooting routers, switches, servers, endpoints
Experience with VPN, BGP, MPLS, SIP
Ability to interpret network diagrams (e.g., Visio)

Nice-to-Have Skills:
Excellent verbal & written communication
Experience in Call Center or NOC (24/7 operations)

Software Proficiency:
Preferred: ServiceNow

Work Environment:
Call Center
Network Operations Center (NOC)
Corporate Office

Notes:
100% Onsite
Work Schedule: Schedule 2: Mon, Tues (off Wednesday) Thurs – Fri, 7:00 AM – 5:30 PM CST

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.