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NOC Technician

Allen, TX 12.0 Months
Full-Time $17-$22/hr





Accepted: .doc, .docx, .pdf, - max 20MB
Posted: Jun 23, 2026
Ref: SMTXNO3

Position Overview


Job Summary
Join our dynamic team as a NOC Technician, where you’ll play a vital role in maintaining the stability and reliability of our network operations. This is an exciting opportunity for a tech-savvy professional who thrives in a fast-paced, collaborative environment that values innovation and excellence.

Roles and Responsibilities
Monitor and maintain computer networks and systems
Ensure stability of telecommunications infrastructure
Respond to network alerts and troubleshoot issues
Perform regular network performance checks
Coordinate with field technicians and engineers
Maintain records of outages and quality control
Execute incident response for remote/cloud operations
Manage ServiceNow Incident, Change, and Problem Management
Conduct remote network surveillance and event response
Triage and resolve incidents within SLA timelines
Collaborate with SMEs for complex troubleshooting
Provide customer-facing support via phone, email, and portal
Communicate with stakeholders during service-impacting events
Manage vendor tickets effectively

Qualifications & Skills
Strong knowledge of IP networking and protocols
Experience with network monitoring tools
1+ years troubleshooting IP connectivity and hardware errors
Proficiency in VPN, BGP, MPLS, SIP
Ability to interpret network diagrams (e.g., Visio)
Strong analytical and documentation skills
Ability to perform under pressure and respond quickly

Preferred Skills
Experience in Network Operations or Telecom
Certifications: Network+, Cisco CCST/CCNA
ITIL Certification
Experience with AWS Cloud surveillance

Work Environment
Call Center
Network Operations Center (NOC)
Corporate Office

Key Responsibilities
Network monitoring and response
Technical support
Outage support

Top Contributions (First 90–120 Days)
Work independently
Support outage resolution
Deliver technical troubleshooting

Must-Have Qualifications
Strong working knowledge of IP networking & interoperability standards
1+ years troubleshooting IP network connectivity
1+ years troubleshooting routers, switches, servers, endpoints
Experience with VPN, BGP, MPLS, SIP

Nice-to-Have Skills
Excellent verbal & written communication
Experience in Call Center or NOC (24/7 operations)

Software Proficiency
Preferred: ServiceNow

Notes:
Schedule: Mon, Off Tues, Wed, Thurs , Fri, 7:00 AM – 5:30 PM CST
100% Onsite

Temp- possible FTE opportunity (based on performance & business needs)


VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Trusted by 100+ Fortune 500 Companies

Competitive Benefits

Your well-being Matters

Health & Future Fully Covered

At VIVA, employee well-being is paramount. Our comprehensive benefits package ensures your health, financial security, and quality of life are always prioritized.

Health Insurance

VIVA provides employees access to a comprehensive group health insurance plan (Medical, Dental, Vision, Basic Life, Term Life, and Accidental Death) through our flexible PPO plan-allowing you the freedom to choose healthcare providers.

401(k) Retirement Planning

Plan securely for your future with automatic payroll deductions into a tax-advantaged 401(k) retirement plan, including employer-matching contributions for eligible employees.

Performance Bonuses & Referrals

Earn performance-based bonuses and generous referral incentives of up to $500 when recommending talented candidates who become part of the VIVA family.

Biweekly Direct Deposit

Enjoy timely and convenient payroll with biweekly direct deposit to your chosen financial institution. Biweekly Direct Deposit

VIVA Perks Program

Access exclusive employee discounts and savings on electronics, travel, groceries, apparel, and more through our dedicated VIVA Perks Program.

Join VIVA and Grow
VIVA is faster, easier and you still have complete control

NOC Technician

Reference Number: SMTXNO3
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