OnBase Administrator/Developer

OnBase Administrator/Developer

Job Description

Project details:
The client supports and manages the OnBase solution. The client is looking for an additional experienced OnBase Contractor to support, maintain, and develop additional functionality with OnBase. Responsibilities include but are not limited to user support and triage of issues, and timely resolution of assigned tickets, identifying patterns of tickets to isolate true root cause and propose solutions and/or changes, suggesting, and demonstrating, conceptual designs to improve the user experience, etc.

Example Responsibilities:
User support and triage of issues, and timely resolution of assigned tickets
Identifying patterns of tickets to isolate true root cause and propose solutions and/or changes
Understanding business requirements to achieve client’s desired outcomes, while adhering to client policies and procedures
Suggesting, and demonstrating, conceptual designs to improve the user experience
High quality module configuration and design using low-to-no-code approach, with minimal oversight
Communication of important updates and/or necessary changes to Management, where appropriate
Recommendation for design improvements to existing solutions
Standard development environment requirements, to include documentation and task tracking
Support for other client team initiatives as needed

Experience:

REQUIRED
Completed or recently renewed OnBase Certified Workview Developer (OCWV) (Hyland Certified OnBase WorkView Administrator) certification, within the past 4 years
Building OnBase low-to-no code solutions, following Hyland best practices and design methodology:
Workview standalone applications
Workflow standalone lifecycles
Workflow/Workview combined solutions
Document Composition templates
Design thinking – determine and work toward an outcome, not just following a list of steps
Troubleshooting pre-existing OnBase solutions with minimal existing documentation
Creating and editing business process and technical documentation
Working directly with business users to resolve production issues timely and correctly
Strong communication skills, including verbal (phone/video) and written (email)
Strong analytical, organizational, and task management skills
Desire and ability to actively participate in business requirements gathering sessions and technical reviews

STRONGLY DESIRED
State and/or Local Government work history
Any CompTIA certifications
Windows Server administration experience
IT Service Management (ITIL) certification
Jira experience (user/and or developer)
Agile and Waterfall SDLC (and the ability to determine the best approach given a business need)
Records Retention (the process in general, how it works)
OnBase Reporting Dashboards experience
Microsoft Visio experience
Microsoft SharePoint experience
Database reporting experience

Notes:
Hybrid. Primarily remote but candidate must be available to come onsite as needed.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.