Operations Support Specialist

Operations Support Specialist

Job Description

Job Summary
Lead efforts to provide technical and leadership support to the Operation Centers requiring demonstrated interpersonal skills, problem solving, evaluation, and business case development and implementation. Assist with mentoring local leadership and working with key stakeholders to facilitate the completion of strategic operation activities, e.g. long term sourcing, annual Work Force Transition Plan, Work Plan, Operating Budget, etc. Work closely with key partners that support or are supported by the Op Centers/Functions to ensure communication and implementation of safety initiatives are complete and effective.

Responsibilities:

Essential Functions
Lead process improvement projects/teams focusing on Work Execution, Employee Engagement, Development and Performance Management, and Continuous Improvement and Standardization as needed.
Deliver subject matter expertise in collaboration with operations management to implement initiatives that achieve strategic objectives
Ensure coordination of field operations compliance programs, including monitoring and evaluating for compliance with Policies/Procedures and federal/state regulations
Analyze, recommend and implement solutions as needed to address operational problems
Evaluate operations to ensure compliance to State/Federal regulations and Policy/Procedure, including enforcement of Company safety procedures.
Foster internal customer satisfaction
Team with leaders throughout the organization to help identify/assist in development of common training initiatives
Lead, participate and ensure compliance in the design and rollout of new operations technologies, processes, and policies.

There will be no oversight of any employees the position is a support role to the manager.

Required Qualifications For Position
Experience utilizing operations support systems, including WMS and DIS (or equivalent)
4-6 years Five years’ experience in natural gas distribution field operations
Experienced in data gathering & analysis
Experience with PC based systems, including Word and Excel, to create memos and spreadsheets containing basic mathematical formulas.
Working knowledge of plant/service operations policies and procedures, and applicable federal, state and local codes/regulations.
Demonstrated effective written and oral communication skills that result in clear, concise, and positive communications
Strong problem solving and decision-making skills
Demonstrated skill in independently organizing, scheduling and planning work
Demonstrated success with initiating action.
Demonstrated facilitation skills

Preferred Additional Qualifications for Position
Experienced with the effective delivery of training & evaluation programs
Supervisory experience or demonstrated leadership skills.
Experience in leading project management teams

Notes:
Position is fully onsite
8:00 AM - 5:00 PM
Mon - Fri

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.