Description:

We are looking for an Order Management Delivery Operator.

Role Overview

In this role, you will manage the full lifecycle of customer orders—from inquiry through delivery and invoicing—ensuring accuracy, compliance, and a high level of customer satisfaction. You will collaborate cross-functionally to optimize delivery performance, streamline logistics, and maintain strong customer relationships.


Key Responsibilities

Respond to customer inquiries and prepare quotations, including technical and commercial clarifications such as credit checks, export compliance, delivery timelines, inventory availability, and manufacturing capacity.
Enter and manage customer orders in the ERP system, confirm delivery dates, and provide order confirmations.
Monitor order execution to ensure compliance with agreed delivery dates and quantities; proactively address potential delays.
Manage delivery schedules, initiate shipments, and resolve backorders to maintain delivery reliability.
Coordinate timely invoicing, perform post-order cost analysis, and support margin accuracy through proper cost tracking and additional charge management.
Collaborate with logistics, packaging, and transport teams to design efficient delivery solutions and minimize costs.
Maintain strong communication with internal teams and external partners to ensure seamless information flow and optimized supply chain performance.
Coordinate with manufacturing facilities, including off-site locations, to align production and logistics requirements.

Basic Qualifications

Bachelor’s degree or equivalent professional experience
Minimum of 3 years of experience managing customer inquiries and orders (pre-order, order management, and post-order support)
Ability to travel 0-15%


Preferred Qualifications

Strong customer-focused mindset
Excellent written and verbal communication skills
Experience in order management or supply chain operations (3+ years preferred)
Ability to maintain required certifications, including:
IATA
DOT
IMDG
Lithium Battery Shipping (function-specific)


Notes:
Hybrid [2days a week in office, 3 at home]

Hours of the Shift: 8:00am – 5:00pm