Organizational Change Manager

Organizational Change Manager

Job Description

Under general supervision, analyzes customer business needs and participates in the planning, design and implementation of new or enhanced systems.

The client is seeking an Organizational Change Management (OCM) contractor to support the Institute’s web modernization initiative and the rollout of new web governance and intake processes across campus. This role will help prepare stakeholders across academic and administrative units for changes related to enterprise web governance, website lifecycle management, accessibility expectations, intake workflows, and modernization standards.

The contractor will partner with project teams, technical teams, communicators, and campus stakeholders to support organizational readiness, communications, stakeholder engagement, training coordination, process documentation, and user adoption activities.

This position is fully remote and will support a large-scale, cross-functional institutional initiative impacting distributed website owners, communicators, developers, and business stakeholders across the client.

Key Responsibilities
Support organizational change management activities related to the client’s web modernization and governance initiatives.
Assist in developing and executing change management and stakeholder engagement plans.
Coordinate communications and readiness activities associated with new governance processes, intake models, and operational workflows.
Help document and socialize new web governance standards, intake procedures, and support processes.
Develop presentations, communications materials, job aids, FAQs, and end-user guidance documentation.
Support stakeholder outreach and engagement activities across distributed campus units.
Coordinate training logistics, readiness activities, and adoption support efforts.
Partner with technical teams, project managers, communications professionals, and business stakeholders to support implementation readiness.
Track risks, stakeholder concerns, and adoption barriers and help recommend mitigation strategies.
Assist with meeting coordination, governance-related documentation, and project support activities.
Support process improvement and operational readiness efforts associated with enterprise web services and governance modernization.

Minimum Qualifications
Education
Bachelor’s degree in Organizational Change Management, Communications, Business Administration, Information Technology, Public Relations, Human Resources, Education, or a related field; or equivalent combination of education and experience.

Experience
Minimum of 3 years of professional experience supporting organizational change management, communications, technology adoption, training, project coordination, or related functions.

Preferred Qualifications
Experience supporting organizational change management initiatives within higher education, public sector, or large complex organizations.
Experience supporting web governance, digital modernization, website management, or enterprise digital transformation initiatives.
Familiarity with website governance models, intake processes, accessibility initiatives, or digital experience programs.
Experience creating knowledge base articles, and supporting ServiceNow workflows, intake processes, or operational process documentation.
Certification or coursework in Organizational Change Management methodologies (Prosci, ADKAR, etc.) preferred.

Skill - Required / Desired - Amount of Experience
Experience supporting organizational change management initiatives within higher education, public sector, or large complex organizations. - Required - 3 Years
Experience supporting web governance, digital modernization, website management, or enterprise digital transformation initiatives. - Required - 3 Years
Certification or coursework in Organizational Change Management methodologies (Prosci, ADKAR, etc.) preferred. - Highly desired

Notes:

Work Arrangement
Fully remote
Approximately 40 hours per week

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.