Partner Network Program Coordinator

Partner Network Program Coordinator

  Not Disclosed

  Austin , TX

  6.0 Months

  Not Disclosed

  Not Disclosed

  Manufacturing

Job Description

Description:

Position Summary:

• The client Partner Network Program Coordinator will play a key role in managing and supporting client partners world wide. The role focuses on assisting partners with their day-to-day interactions with the client Partner Network, specifically within the APN Portal. This includes onboarding new partners, driving engagement, and supporting the development and rollout of client’s partner program initiatives in 2025. The ideal candidate should possess strong communication skills with experience in partner relationship management, have semiconductor industry knowledge, and channel management being a plus.

• This role offers the opportunity to support and shape client’s expanding partner ecosystem, driving growth and innovation. The candidate will have a direct impact on the success of client's partner programs, with growth opportunities as the company’s channel strategy evolves.

Key Responsibilities:

1. Partner Support:

• Serve as the primary point of contact for client partners using the client Partner Network Portal WW.
• Provide ongoing support and guidance to partners, resolving any technical or operational issues related to the portal.
• Assist partners in navigating the portal, accessing resources, administering their teams, and utilizing available tools.

2. Partner Onboarding and Training:

• Facilitate the onboarding process for new partners, ensuring they understand how to access and leverage the Partner Network Portal effectively.
• Conduct training sessions (both one-on-one and group webinars) for partners and client BDEs on new portal features and program updates.

3. Program Development and Rollout:

• Assist in the development and launch of client’s new partner incentive program/platform, including gathering partner feedback and ensuring smooth implementation.
• Participate in the preparation and execution of the 2025 program rollout, working closely with internal teams to align with program requirements.

4. Collaboration and Communication:

• Collaborate with internal teams (Marketing, Sales, Product) to ensure seamless communication of new programs and portal updates to partners.
• Liaise with vendor's technical teams to address any issues or improvements related to the portal.

5. Portal Optimization:

• Continuously monitor partner interactions and feedback to identify areas for portal improvements.
• Work with cross-functional teams to implement updates and enhance the user experience for partners.
• Localization

6. Reporting and Analytics:

• Track partner engagement metrics within the portal and report on usage trends.
• Provide insights and recommendations based on data to improve partner satisfaction and portal performance.

Most critical responsibility for this role: Front line partner support and partner enablement, some project management, testing and team coordination

Top 3 skills/experiences for this role: Strong customer facing communication skills, channel knowledge, partner relationship management.

Required Skills & Experience:

• Partner Relationship Management (PRM): Experience with PRM systems (preferred but not required), assisting partners through digital platforms.
• Channel Experience: Understanding of channel sales, partner ecosystems, or distribution models (a plus).
• Technical Aptitude: Ability to quickly learn and navigate the client Partner Network Portal, with basic troubleshooting skills and knowledge of SaaS platforms.
• Communication Skills: Excellent verbal and written communication skills, with the ability to converse with a diverse range of client partners.
• Customer Service: Experience providing high-quality customer or partner support, with strong problem-solving abilities.
• Regional Expertise: Familiarity with the EMEA region's market dynamics, cultural nuances, and business practices (a plus).
• Training & Onboarding: Experience in delivering training sessions (via webinars or in person) to partners or clients.
• Project Management: Ability to manage multiple tasks simultaneously, with a focus on detail-oriented execution and timely delivery.
• Languages: Fluency in English is required; additional EMEA languages are a plus.

Desired Qualifications:

• 2+ years of experience in partner support, channel management, or related roles.
• PRM experience (preferred) or experience working in technology-related industries (e.g., semiconductor, software, hardware).
• Prior experience working with partners in the EMEA region is desirable.
• Familiarity with CRM/PRM systems like Salesforce or similar platforms.
• Knowledge of the semiconductor industry or channel ecosystems is beneficial but not required.

Benefits:

• Opportunity to work with leading technology and innovation at client.
• Flexible working hours and the ability to work remotely.
• Professional development and training programs.

Note:

Hybrid 2x-3x a week onsite.