Responsible for coordinating the end-to-end flow of service work orders, including field & depot service activities, while also managing service parts coordination & inventory support. This role serves as a critical liaison between customers, sales, sales operations, service technicians, depot teams, vendors, & internal partners to ensure timely service delivery, accurate parts fulfillment, & a high level of customer satisfaction.

GENERAL FUNCTION
Organized and detail-oriented individual with exceptional administrative skills and strong communication abilities to manage our parts department and handle various office tasks related to it. The ideal candidate will play a vital role in ensuring smooth operations and providing top-notch customer service to our clients and staff.

MAJOR DUTIES AND RESPONSIBILITIES
Parts Inventory Management: Effectively maintain and oversee our parts inventory to ensure availability and timely fulfillment of customer needs.
Order Management: Create and manage purchase orders and sales orders for parts, ensuring accuracy and efficiency in the process.
Parts Selection: Efficiently pick parts required for customer repairs, contributing to our service excellence.
Record Keeping: Maintain service repair records to track and manage the history of repairs and parts usage.
Customer and Staff Support: Provide timely and knowledgeable assistance to customers and staff, addressing inquiries and ensuring exceptional customer service.
Collaboration: Work closely with our internal Service Team, manufacturers, and customers to coordinate parts requirements and deliveries.
Inventory Counts: Conduct regular parts inventory counts to monitor stock levels and make data-driven decisions.
Sales Enhancement: Develop and implement strategic plans to boost sales within the parts department.
Sales Analysis: Analyze parts sales and maintain stock levels to meet customer demands while optimizing inventory efficiency.

BASIC QUALIFICATIONS
Previous experience in parts/inventory management such as an Auto Parts role is advantageous but not mandatory.
Proven experience in managing a multifaceted office environment with diverse responsibilities and interactions.
Strong organizational and administrative skills.
Excellent attention to detail and a commitment to maintaining accuracy.
Effective communication skills for interacting with customers and internal teams.
A proactive and adaptable approach to problem-solving and improving departmental processes.

PREFERRED QUALIFICATIONS
High School Diploma or Equivalent
Administrative Office Experience 1-3 Years
Proficiency in computer systems and computer usage.

Specific Skills Needed:

Top 3-5 mandatory and/or minimum requirements
Coordinate & organize the daily flow of service work orders for field & depot service teams.
Assign, prioritize, & track service activities to ensure timely completion & effective resource utilization.
Serve as a primary point of contact for service-related inquiries from customers, sales, sales operations, & service teams.
Monitor service progress to ensure customer satisfaction, service quality, & proper invoicing.

Top 3-5 desirable attributes/qualifications
Strong organizational & administrative skills with the ability to manage multiple priorities simultaneously.
Excellent attention to detail & commitment to accuracy in service documentation & order processing.
Effective written & verbal communication skills for interacting with customers & internal teams.
Proficiency in Microsoft Office (Excel, Word, Outlook) & comfort using ERP, service, or inventory management systems.

Notes:
100% Onsite
Work hours: Torrance, CA 8am - 4:30pm; Frankfort, IL 8:30am - 5pm
This is a contract role with the possibility of conversion to full-time based on business needs and performance