Apply for this job

Parts Services Specialist

Houston, TX

12.0 Months

Full-Time $17-$22/hr

Name *

Email *

Phone *

Resume *

Accepted: .doc, .docx, .pdf, - max 20MB

By checking this box, I consent to receive text messages from the VIVA team. I may opt-out at any time by texting STOP.

Posted: Jun 29, 2026

Ref: SRTXSS29

Position Overview

Role Summary/Purpose:
The Services Specialist is responsible for the analysis and resolution of Site non-conformity (NC), from the opening until the Material Resolution and relevant delivery to site.
Site NC Services Specialist activity is to proactively lead and solve customer issue with maximum efficiency and effectiveness and also to drive an accurate Defect Analysis in order to feed all the related quality initiatives.
Services Specialist will lead issue resolution for the dedicated area/region updating management on NC status and relevant metrics. Services Specialist will drive task and initiative to improve NC solution cycle time and Aging reduction.
Services Specialist is accountable for all NC management from relevant opening to closure, and have to interface with IMs team for update

Responsibilities:
Drive defect analysis of each site NC, using all necessary tools to verify the root cause of the defect.
At the end of the analysis, all the results should be accurately registered in the system.
Evaluate, if necessary with support of Engineering function or suppliers, the possible solutions, both technically and financially.
Manage the necessary cost approval process, and approve relevant Sales order based on DOA.
Lead the Implementation of the selected solution, documenting accurately all the details in the system, working in close relation with the other involved function.
Guarantee the compliance of cycle time resolution of the issue from opening until delivery. The candidate will lead also the result for the dedicated area.
Ensure the time delivery of material to site. Driving all the involved functions.
Lead FOC (free of charge) process application for the managed NC and for the dedicated area.
Lead report delivery and update for the assigned project and area.
Proactively participate and if necessary, lead NC weekly meetings supplying the required update.
Lead the development, together with program manager, of the initiatives for SOS cell improvement.
Site NC lead Material expert is measured according to the following performance indicators.
Cycle time of resolution
Adherence to the NC resolution procedure and operating instruction
No of SR solved in a Week
FOC achieved/lead
Initiative managed

Essential Qualifications:
Bachelor’s degree from an accredited university or college, preferred in engineering or machine
6 Year of experience preferred in quality or non conformity management or FSE or Engineering
Previous experience in a quality/analytics function .
Analytical and problem-solving capabilities.
Fluent English

Desired Characteristics.
Ability to lead and motivate others to accomplish business objectives.
Ability to multi -task in a high pressure environment
Ability to organize, prioritize tasks, risks, resources, milestones and deliverables.
Strong interpersonal skills. Communication skills with multiple function
Knowledge of ISO9001
O&G product knowledge
Proficient in MS Excel

Industry Background or Experience
Turbomachinery experience

Notes:
8am - 5pm

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Trusted by 100+ Fortune 500 Companies

Competitive Benefits

Your well-being Matters

Health & Future Fully Covered

At VIVA, employee well-being is paramount. Our comprehensive benefits package ensures your health, financial security, and quality of life are always prioritized.

Health Insurance

VIVA provides employees access to a comprehensive group health insurance plan (Medical, Dental, Vision, Basic Life, Term Life, and Accidental Death) through our flexible PPO plan-allowing you the freedom to choose healthcare providers.

401(k) Retirement Planning

Plan securely for your future with automatic payroll deductions into a tax-advantaged 401(k) retirement plan, including employer-matching contributions for eligible employees.

Performance Bonuses & Referrals

Earn performance-based bonuses and generous referral incentives of up to $500 when recommending talented candidates who become part of the VIVA family.

Biweekly Direct Deposit

Enjoy timely and convenient payroll with biweekly direct deposit to your chosen financial institution. Biweekly Direct Deposit

VIVA Perks Program

Access exclusive employee discounts and savings on electronics, travel, groceries, apparel, and more through our dedicated VIVA Perks Program.

Join VIVA and Grow

VIVA is faster, easier and you still have complete control

Empty
Click + to add content