Description:Processes AZ form 285(s) and AZ form 290(s)as assigned:Processes incoming Forms 285 and 290, reviewing for accuracy and completenessPrepares and processes Power of Attorney (POA) forms or Penalty Abatement forms for data entry into the tax accounting system or PRU team inventory masterEnsures forms and all actions taken for paper, emails, and faxes are organized and securely storedResearches and resolves POA and Prescreening issues and questionsServes as a point-of-contact for taxpayer inquiries and cases related to AZ form 285(s) and AZ form 290(s)Provides tier 1/basic -level customer care to taxpayers regarding forms completion (Form 285 and Form 290)Escalates intermediate and complex taxpayer inquiries and cases to senior team memberProcessing the Mail (as assigned, in office
Other duties as assignedPreferred Skills - basic office equipment knowledge, 10 key experienceRequired Skills - basic admin skills, typing, filing, etc.Education Preferences - Associate's degree, or equivalent experience
Notes:
10% Onsite - will need to be onsite to process mail as needed
At VIVA, employee well-being is paramount. Our comprehensive benefits package ensures your health, financial security, and quality of life are always prioritized.
VIVA provides employees access to a comprehensive group health insurance plan (Medical, Dental, Vision, Basic Life, Term Life, and Accidental Death) through our flexible PPO plan-allowing you the freedom to choose healthcare providers.
Plan securely for your future with automatic payroll deductions into a tax-advantaged 401(k) retirement plan, including employer-matching contributions for eligible employees.
Earn performance-based bonuses and generous referral incentives of up to $500 when recommending talented candidates who become part of the VIVA family.
Enjoy timely and convenient payroll with biweekly direct deposit to your chosen financial institution. Biweekly Direct Deposit
Access exclusive employee discounts and savings on electronics, travel, groceries, apparel, and more through our dedicated VIVA Perks Program.