Description• The People Solution Partner (‘PSP’) provides a range of services in support of the HR Operations function and overall HR service delivery model. This role will provide exceptional customer service as well as subject matter expertise on the processes supported. The PSP will serve as the first point of contact for ‘Tier 1’ HR related questions by responding to incoming inquiries and cases related to a variety of common HR processes and procedures. The PSP will also provide solutions and support across a variety of cross-functional projects, process workflows, collaborating with all functional areas of HR to develop and implement initiatives to address employee concerns, promote a positive work environment, and be a trusted resource for our HR business partners and people leaders.Key Responsibilities • Respond accurately, timely, and consistently to incoming inquiries and change requests within required standards and service level agreements (‘SLA’s’). • Ensure that correct and concise information is captured in the Service Now case management system to allow for an audit trail and accurate metrics reporting. • Provide tactical on-site support to HR business partners and local business leaders. • Partner with other HR departments to support our Total Health and retirement programs, people review processes, benefits/career fairs, and special projects and initiatives as needed. • Contribute to process improvement efforts by identifying opportunities to streamline workflows, enhance efficiency, and optimize the employee and people leader experienceRequired Qualifications • Bachelor’s degree in human resources, business administration, or a related field (or 5+ years’ equivalent experience). • At least 3 years of experience in a human resources or people advisory role. • Strong knowledge of employment laws and regulations. • Strong communication and interpersonal skills, with the ability to build relationships at all levels of the organization. • High level of confidentiality and professionalism. • Intermediate in Microsoft Office (i.e., Word, Excel, PowerPoint). • Strong ability to identify issues and offer practical solutions. • Clear, concise, and effective communicator with employees and people leaders. • Ability to handle sensitive information with discretionNotes:OnsiteVIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
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