Remote Position w/ occasional travel. Position is primarily remote with onsite presence required
Duties
SDLC & Quality Governance
Follow the client SDLC and quality governance processes to ensure performance readiness across all UBOS releases.
Define performance testing strategy, scope, workloads, non-functional requirements, and acceptance criteria.
Performance & Load Testing Execution
Design and execute performance, load, stress, endurance, and scalability testing using NeoLoad across UBOS components, including:
SAP BRIM (Convergent Charging, Convergent Invoicing, FI-CA, Subscription Billing)
SAP Convergent Mediation (CM) for high-volume tolling and event mediation processing
SAP S/4HANA and supporting SAP modules
SAP Datasphere for analytics, reporting, and data integration performance validation
CRM applications (Dynamics CE customer service and case management workflows)
Middleware and integration layers (APIs, batch interfaces, event-driven integrations)
Customer-facing channels (web portals, mobile applications, IVR, chatbot)
Simulate real-world enterprise workloads including tolling transactions, mediation events, billing cycles, payment processing, CRM interactions, analytics queries, batch jobs, and peak-volume scenarios.
Validate system behavior under concurrent users, high-volume API traffic, batch processing, and large-scale SAP financial operations.
Execute end-to-end performance testing of integrations between CRM and SAP systems, including:
CRM ? SAP (billing requests, account updates, case-driven transactions)
SAP ? CRM (financial updates, invoice status, customer data synchronization)
Validation of synchronous and asynchronous integration patterns, APIs, message queues, and batch interfaces
Monitoring, Analysis & Reporting
Monitor performance metrics including response times, throughput, error rates, resource utilization, and system saturation points.
Analyze test results across SAP, CRM, integration, analytics, and infrastructure layers to identify bottlenecks.
Prepare detailed performance test reports, dashboards, and executive summaries with clear go/no-go recommendations.
Tooling & Automation
Develop, maintain, and execute performance test scripts using NeoLoad (required).
Perform API, integration, and data-pipeline performance testing using NeoLoad capabilities.
Integrate NeoLoad tests with CI/CD pipelines where applicable.
Establish performance baselines and support release-to-release benchmarking and regression analysis.
Collaboration & Delivery Support
Support Journi SIT, UAT, PI cycles, Show-backs, Go-Live, and Hypercare with performance validation.
Promote performance testing best practices and continuous improvement across UBOS programs.
General Duties
Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the client. This documentation shall follow the format and / or templates as instructed by the client.
Adhere to and follow all the client standards, policies, and procedures.
Minimum Experience/Skillset
8+ years of overall IT testing experience.
4+ years of hands-on performance/load testing experience.
Strong hands-on experience with NeoLoad (required).
Experience testing enterprise-scale applications with high transaction volumes.
Experience testing SAP systems, CRM platforms, analytics platforms and complex enterprise integrations.
Strong understanding of:
Load, stress, endurance, and scalability testing
API and middleware performance testing
Batch, mediation, analytics, and asynchronous processing validation
Preferred / Additional Skills
Experience with SAP environments (SAP BRIM, S/4HANA, ECC).
Experience with SAP Convergent Mediation (CM)
Experience with SAP Datasphere
Experience testing CRM ? SAP bi-directional integrations
Experience testing CRM-to-ERP integrations.
Experience with tolling, transportation, or public-sector systems.
Experience with cloud or hybrid infrastructure performance testing.
Certifications / Education
Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field.
Engagement Requirements
Position is primarily remote with onsite presence required for:
Solution Confirmation
PI Cycles
Showbacks
SIT and UAT
Go-Live and Hypercare
Skill - Required / Desired - Amount of Experience
Overall IT testing experience. - Required - 8 Years
Hands-on performance/load testing experience. - Required - 4 Years
Strong hands-on experience with NeoLoad - Required
Experience testing enterprise-scale applications with high transaction volumes. - Required
Experience testing SAP systems, CRM platforms, analytics platforms and complex enterprise integrations. - Required
Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field. - Required
Notes:
Remote Position w/ occasional travel
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status