Pharmacy Technician

Pharmacy Technician

  Not Disclosed

  Philadelphia, PA (100% Remote)

  3.0 Months

  Not Disclosed

  Not Disclosed

  Healthcare

  $17.53/hour - $22.53/hour

Job Description

Duties:

The pharmacy technician supports the organization’s mission and purpose by providing front-line customer support for a diverse portfolio of customers. This individual will be responsible for handling inbound telephone inquiries from members, pharmacies, and prescribers in our National Customer Care Center. Consistently meet established productivity, schedule adherence, and quality standards.

SPECIFIC RESPONSIBILITIES:

1. Provide real-time support to pharmacies with point of service inquiries.
2. Educate prescribers on formulary and prior authorization processes.
3. Enter customer data and other relevant information into our documentation tool.
4. Assist members with pharmacy benefit inquires.
5. Adhere to standard operating procedures to ensure contact handling accuracy and operational effectiveness.
6. Effectively communicate issues and resolutions to customers and appropriate internal staff.

Skills:
3 to 5 years Recent PBM and/or pharmacy experience

Education:
HS Diploma/GED
Bachelor’s Degree or equivalent experience preferred
Pharmacy Technician Certification (PTCB, NCCT, or ExCpt) preferred


Required Skills:
PHARMACY
CUSTOMER SUPPORT
DOCUMENTATION
PHARMACY TECHNICIAN CERTIFICATION
PTCB

Additional Skills:
REAL-TIME
TELEPHONE


Certifications & Licenses:
Pharmacy Technician Certification


Note:
PTCB Required
Candidate must be in EST
Hours Per Week: 40.00
Hours Per Day: 8.00
Remote
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status