Description :Duties:The pharmacy technician supports the organization’s mission and purpose by providing front-line customer support for a diverse portfolio of customers. This individual will be responsible for handling inbound telephone inquiries from members, pharmacies, and prescribers in our National Customer Care Center. Consistently meet established productivity, schedule adherence, and quality standards.SPECIFIC RESPONSIBILITIES:1. Provide real-time support to pharmacies with point of service inquiries.2. Educate prescribers on formulary and prior authorization processes.3. Enter customer data and other relevant information into our documentation tool.4. Assist members with pharmacy benefit inquires.5. Adhere to standard operating procedures to ensure contact handling accuracy and operational effectiveness.6. Effectively communicate issues and resolutions to customers and appropriate internal staff.Skills:3 to 5 years Recent PBM and/or pharmacy experienceEducation:HS Diploma/GEDBachelor’s Degree or equivalent experience preferredPharmacy Technician Certification (PTCB, NCCT, or ExCpt) preferredCertifications & Licenses:Pharmacy Technician CertificationSkills:RequiredPHARMACYCUSTOMER SUPPORTDOCUMENTATIONPHARMACY TECHNICIAN CERTIFICATIONPTCBAdditionalREAL-TIMETELEPHONENote :Remote - Candidate must be in ESTPTCB RequiredVIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
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