Pharmacy Technician

Pharmacy Technician

Job Description

This position takes in-coming calls from members, providers, etc providing professional phone assistance to all callers. Transfers all clinical questions and judgment calls to the pharmacist.
Also assist with the prior authorization process, data entry, filling of prescriptions, shipping medications, and helping walk-in patients. Help with other functions as directed by the site leader.

Position Summary
This position takes in-coming calls from members, providers, etc providing professional phone assistance to all callers through the criteria based prior authorization process. Maintains complete, timely and accurate documentation of all approvals and denials, and transfers all clinical questions and judgment calls to the pharmacist.

At least 1 year experience as a pharmacy technician coordinating activities in an administrative support function.
National pharmacy technician certification preferred. Eligible for state registration, certification or licensure per state regulations.
Advanced computer skills including word processing and spreadsheet utilization.
Excellent customer service skills (written and verbal) a must.

Experience
Minimum (1) year experience required in a customer service position with high volume call center experience; preferably in healthcare, social services, or a similar service position.

Education
Verifiable High School diploma or GED is required.

The state license would be a requirement. The national certification is preferred but is not required. The St of CO will issue a provisional technician license for 18 months to allow time for national certification.

Notes:
100% onsite
Mon-Fri 8:00AM-6:00PM

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.