This position takes in-coming calls from members, providers, etc providing professional phone assistance to all callers through the criteria based prior authorization process. Maintains complete, timely and accurate documentation of all approvals and denials, and transfers all clinical questions and judgment calls to the pharmacist.DutiesOn-SiteBuilding strong relationships with patientsInbound and Outbound Calls to patients and prescribersScheduling of patient medication deliveries.Data EntryExperienceAt least 1 year experience as a pharmacy technician coordinating activities in an administrative support function.Advanced computer skills including word processing and spreadsheet utilization.Excellent customer service skills (written and verbal) a must.EducationVerifiable High School diploma or GED is required.RI Pharmacy Technician LicenseNotes:9am to 5:30pm Mon-Fri for 2-3 weeks training then 9:30a-6pOnsite as neededVIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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