Description:

Pharmacy Technician Senior Representative

The Pharmacy Technician in the Pharmacy Call Center will work within the Part D – Star Operations Group. This call center role performs telephonic outreach to members, pharmacies, and providers for the purpose of addressing prescription medication adherence. You will be responsible for assisting members with obtaining prescribed medications, determine barriers to medication adherence, and working to overcome those barriers by working with the clinical pharmacy team, physicians, and resources within the Medicare Health Plan.

Primary Responsibilities include but are not limited to:

Telephonic outreach to members, pharmacies, and providers.
Will work in a call queue where productivity and quality are monitored.
Meet service level goals (i.e., call quality, daily/weekly call performance expectations, etc.).
Maintain member privacy by strictly adhering to HIPAA regulations.
Answer complex telephonic questions from members while ensuring a high level of customer service and maximizing productivity with minimum downtime.
Handles member correspondence, complaints, and inquiries.
Will keep track of issues and timelines, research and resolve complex issues, and compile required documentation for daily activities.
Must maintain a professional, member-centric demeanor at all times.


An ability to make a positive impact in the lives of our members.
Great team environment. We have fun and get our work done too!
Professional and personal development opportunities.
A working environment that embraces diversity.


Need for this position

Pharmacy Technician license, current.
Minimum of one year of experience in a retail pharmacy, Pharmacy Benefit Management (PBM) or Health Plan setting required.
Experience in, and a passion for, delivering excellent customer service.
Strong computer skills (will be simultaneously talking on the phone, toggling between multiple open Internet windows, software programs, Word and Excel).
Self-motivator with strong organizational skills, attention to detail, and exceptional time management skills.
Superb active listening skills, ability to work in a dynamic, fast-paced team environment.
Effective written and oral communication skills.


Nice to have

Experience working in a call center.
2+ years of experience in a retail pharmacy, Pharmacy Benefit Management (PBM) or Health Plan setting.
Certified Pharmacy Technician (CPhT), national certification from PTCB or NHA.

Work Schedule:

8:00am – 5:00pm CST Monday thru Friday. No weekends, holidays.
Work from home