Position Summary
The Pharmacy Technician is responsible for placing outbound calls to physician offices to obtain verbal authorization for prescription refill renewals when previous outreach attempts have not received a response. This role supports continuity of patient care by ensuring refill requests are addressed in a timely and compliant manner while maintaining professionalism and accuracy in all communications.

What the Role Actually Is
This is not a traditional dispensing pharmacy technician role.
The position is a high-volume outbound calling role focused on obtaining prescription refill authorizations from physician offices after prior outreach attempts (fax, electronic messaging, etc.) have not received a response.
The ideal candidate must be comfortable spending essentially the entire day on the phone making outbound calls.

Duties
Work a designated outbound call queue focused on prescription refill renewal requests.
Contact physician offices, clinics, and authorized medical staff to obtain verbal refill authorizations.
Clearly communicate prescription details and refill requests to provider offices.
Accurately document call outcomes and authorization information in company systems.
Follow established call scripts, workflows, and compliance guidelines.
Escalate complex cases or concerns to designated pharmacy personnel or supervisors.
Maintain productivity and quality standards while working through assigned workloads.
Identify and document barriers to obtaining refill approvals.
Ensure all patient and provider information is handled in accordance with HIPAA and company policies.
Participate in training sessions, team meetings, and coaching opportunities as required.

Required Skills and Qualifications
Strong verbal communication and professional phone etiquette.
Ability to speak confidently with physician office staff and healthcare professionals.
Basic computer proficiency and ability to navigate multiple systems simultaneously.
Strong attention to detail and accurate documentation skills.
Ability to manage repetitive tasks while maintaining quality and focus.
Ability to set up computer, vpn and other application at home
Ability to work independently and as part of a team.

Preferred Qualifications
Previous experience in a call center, healthcare, pharmacy, or customer service environment.
Familiarity with prescription refill processes and medical office workflows.
Knowledge of HIPAA regulations and patient confidentiality requirements.

Top Three Skills

1. High-Volume Outbound Call Center Experience
Required Depth
Minimum 1 year
Comfortable making 100+ outbound calls daily
Strong phone presence

2. Pharmacy / Refill Authorization Experience
Required Depth
Prescription refill workflow exposure
Physician office communication
Pharmacy operations knowledge

3. Self-Sufficiency in a Remote Environment
Required Depth
Ability to work independently
Comfort troubleshooting technology
Ability to set up workstations and equipment

Experience
Minimum (1) year experience required in a customer service position with high volume call center experience; preferably in healthcare, social services, or a similar service position.

Education
Verifiable High School diploma or GED is required.
PTCB Certificate
TX State License for Pharmacy

Performance Expectations
Meet established productivity goals for outbound call volume.
Maintain accurate and complete documentation of all interactions.
Demonstrate professionalism and courtesy during all provider office interactions.
Adhere to quality, compliance, and attendance standards.
Support team goals related to turnaround times and refill authorization completion rates

Working Conditions
Primarily sedentary work performed in a remote call-center environment.
Extensive telephone and computer use throughout the workday.
High-volume outbound calling environment requiring sustained focus and attention to detail.
WFH Expectations include
Workspace must be in a room with a lock
Workspace must be free of outside noise
Potential candidate should ensure any children or other caretaking requirements are managed during shift

Notes:
Fully Remote
Work Schedule
Primary schedule: 8:00 AM-4:30 PM CST Monday-Friday
Limited flexibility available but 8:00 AM CST is the earliest permissible start time.