Pharmacy Technician

Pharmacy Technician

Job Description

Position Summary
This position takes in-coming calls from members, providers, etc providing professional phone assistance to all callers through the criteria based prior authorization process. Maintains complete, timely and accurate documentation of all approvals and denials, and transfers all clinical questions and judgment calls to the pharmacist.

Duties
This position takes in-coming calls from members, providers, etc providing professional phone assistance to all callers through the criteria based prior authorization process, and transfers all clinical questions and judgment calls to the pharmacist. Maintains complete, timely and accurate documentation of inventory.
The role will mainly focus on Production, with an opportunity to learn other roles such as patient outreach, intake, shipping, or prior auth.

Experience

Required:
Experience in a customer service position with HIGH VOLUME CALL CENTER, preferably in healthcare, social services, or a similar service position.
Active WA state Pharmacy Technician License in good standing is required.
Excellent customer service skills (written and verbal) a must.

Education
Verifiable High School diploma or GED is required.

Notes:
Monday-Friday 8:30am-5pm (may vary, open hours are 8am-6pm) 40 hrs/wk. 8.5hr shift with 30min lunch
Onsite as needed

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.