Description/Comment:Specialist – Plan SetupGENERAL FUNCTIONServe as a Specialist on the Plan Setup Team responsible for setting up and maintaining the client’s managed vision care clients in our core administration system.MAJOR DUTIES AND RESPONSIBILITIESResponsible for setting up new Managed Care groups in the claims systemResponsible for fulfilling requested revisions to existing Managed Care group in the claims system (except Reseller product changes)Responsible for creating “standard” products in the system (using the Product Key Sheet method)Responsible for performing audits on client setup or maintenance requests (excludes complex product configuration requests)Follow the established corporate and industry audit controls (i.e. SOX, SSAE 18, etc.) when fulfilling setup and maintenance requestsResolve client structure setup questions/issues sent to the team with minimal supervisor guidanceMaintain relationships with Implementation Managers and Account Managers to facilitate fulfillment of implementation questions and requests in a timely mannerSelf-manage completion of work inventory in the Plan Setup production queues within established quality and turnaround time guidelinesRecommend process and system enhancements for the Plan Setup team to drive improvements to performanceSupport the management team with misc. projects and resolving assigned Plan setup issuesEDUCATION/EXPERIENCE QUALIFICATIONSCollege degree or equivalent experience requiredMinimum of 1 year claims system experience, preferably in the Healthcare industryBasic analytical and problem solving skillsGood communication and interpersonal skillsAbility to work independently and with othersAbility to manage more than one assigned tasks at the same timeSpecific Skills Needed:Data entryYears of Experience Needed: 1-3 years of data entry experience (high school diploma/GED)Note:HYBRIDWork hours: 8-5 pmSecond week will determine how fast individuals catches on. After 2nd week, it will be the hybrid schedule, two days in office per week, their choice on days.VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
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