Job SummaryThe purpose of the Process Automation Specialist is to design, develop and implement automation technology solutions using Visual Studio, Pega, Access, SQL databases and other technologies that enhance and support the performance of the Customer Contact Centers' strategic goals and objectives; trouble shoot when technology issues occur and act as the liaison with IT.Required QualificationsBachelor's Degree or certification in Computer programming/management.1-3 Years of experience developing applications in a corporate environment.Enhanced knowledge and understanding of CIS and/or DIS.Completes tasks independently as well as in small team setting.Must be motivated with a high degree of initiative, a quick learner, and have the ability to manage multiple priorities in a fast-paced environment.Self-Motivated, detail oriented, ability to maintain high level of accuracy Must demonstrate a high level of attention to detail.Must demonstrate ability to learn new technologies and tools.Must demonstrate strong analytical and troubleshooting skills.Must demonstrate the ability to balance development, testing, and support roles.Must demonstrate strong interpersonal skills and ability to work well with others.Advanced skills with personal computers, data base management, and software such as M365 Office.Flexible in working a schedule including nights, weekends, stand-by and emergency support as assigned.Support Leaders in testing and/or developing test plans. Validation testing pre and post technology changesIndividuals who are collaborative, open-minded, and driven.Develops, codes, unit tests, debugs, and implements RPA solutionsReviews and analyzes organizational needs and goals to determine future impacts to applications and systems.Preferred Additional Qualifications for Position1-3 years Programing experience in Robotic Proces Automation1-3 years Developing VBA applications.less than 1 year Experience in Call Center OperationsLEANSix SigmaNotes:Position can be hybrid or fully remote
At VIVA, employee well-being is paramount. Our comprehensive benefits package ensures your health, financial security, and quality of life are always prioritized.
VIVA provides employees access to a comprehensive group health insurance plan (Medical, Dental, Vision, Basic Life, Term Life, and Accidental Death) through our flexible PPO plan-allowing you the freedom to choose healthcare providers.
Plan securely for your future with automatic payroll deductions into a tax-advantaged 401(k) retirement plan, including employer-matching contributions for eligible employees.
Earn performance-based bonuses and generous referral incentives of up to $500 when recommending talented candidates who become part of the VIVA family.
Enjoy timely and convenient payroll with biweekly direct deposit to your chosen financial institution. Biweekly Direct Deposit
Access exclusive employee discounts and savings on electronics, travel, groceries, apparel, and more through our dedicated VIVA Perks Program.