Procurement Support Administrator

Procurement Support Administrator

Job Description

The client Procurement Agency Administrator will play a key role in supporting procurement processes by performing critical administrative tasks and providing resolution support.

Key responsibilities include:
Conducting basic contract reviews to identify and address Personally Identifiable Information (PII) concerns.
Preparing and posting contracts, requests for quotes (RFQs), and related documentation to online platforms in accordance with client standards.
Handling support tickets and phone calls to assess, research, and resolve issues or inquiries raised by requestors.
Collaborating with requestors to provide guidance and resolution for procurement-related tasks or challenges.
Maintaining organized records and ensuring compliance with relevant policies, procedures, and timelines.
Providing excellent customer service and ensuring clear communication with internal and external stakeholders.

Skill Requirements:
Attention to Detail: Strong focus on accuracy, particularly when reviewing contracts for PII or other sensitive information.
Procurement Knowledge: Familiarity with procurement processes, contract management, and public sector regulations is highly desirable.
Problem-Solving Skills: Ability to assess issues, conduct research, and develop practical solutions.
Technical Proficiency: Comfortable using online platforms to post contracts and handle documentation; familiarity with relevant software/tools is a plus.
Communication Skills: Excellent verbal and written communication abilities to assist requestors effectively and professionally.
Organizational Skills: Ability to manage multiple tasks and prioritize effectively to meet deadlines.
Customer Service Orientation: Commitment to providing high-quality support and assistance to stakeholders.
Legal Awareness: Basic understanding of PII and how to manage sensitive information in compliance with legal and organizational guidelines.

Preferred Qualifications:
Previous experience in procurement, contract management, or a related field.
Knowledge of client procurement policies and procedures.
Experience in ticketing systems or customer service platforms.

Skill - Required / Desired - Amount of Experience
Previous experience in procurement, contract management, or a related field. - Required - 2 Years
Experience in ticketing systems or customer service platforms. - Required - 2 Years
Knowledge of client procurement policies and procedures. - Required - 2 Years
Degree or coursework in business administration, business management, public administration or finance. - Required - 2 Years
Exp w/research, problem solving, troubleshooting via multiple resources to assist with data clean up & quality for both ticket support and contracts. - Required
Strong problem-solving skills to assess, research and resolve procurement related issues effectively. - Required
Strong organizational and communication skills. - Required
Background in legal studies. - Desired
Prior experience working with Service Now. - Nice to have
Data visualization (Power BI) experience. - Nice to have
Template creation, inventory module, item catalog management experience (People Soft v9.2) - Nice to have

Notes:
Position is hybrid - 4 days in office required, Friday ability to work remotely.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.