Program and Project Specialist

Program and Project Specialist

  Not Disclosed

  Phoenix, AZ

  3.0 Months

  Not Disclosed

  Not Disclosed

  Government - State

  $16.15/hour - $21.15/hour

Job Description

Description:

The client would like to request a contractor for our Program and Project Specialist position to assist with the following job duties:
Quality assurance reviews/audits
Birth-death matching of vital records
Review, analyze and research information listed on reports from the Centers for Disease Control, National Center for Health Statistics.
Utilize electronic systems to research and verify information.
Create professional emails and correspondence.
Communicate with internal staff and external partners such as hospitals, funeral homes and counties.
Assist with coverage of vault duties (e.g., pulling certificates, no record searches, record updates).
Other duties as assigned.

Job Summary
Under the general supervision of the Policy and Community Partner Liaison Manager, this position is responsible for completing compliance audits to ensure vital records are issued, amended and registered according to the client laws, policies and other written guidance. Additional responsibilities include creating and maintaining Excel spreadsheets, running reports, following up with data providers to request verification, validation or correction to data listed on the Center for Disease Control (CDC), National Center for Health Statistics' (NCHS) reports in a timely manner. In coordination with team members, the position is responsible for organizing. formatting and the submission of website revisions for posting on the website. Assists in processing the office mail and daily deposit of funds. This position creates and revises desk procedures. In addition, assists with the record updates, birth-death matching process to prevent fraudulent use of vital records. This position may assist with application processing, scanning sealed or non-sealed records, and special projects. Other duties as assigned.

Major Responsibilities/Essential Functions
Analyze and research information listed on data feedback reports utilizing the electronic vital records systems. Follows up with data providers to request verification, validation or correction to data listed on the Center for Disease Control (CDC) National Center for Health Statistics' (NCHS) reports.
Performing internal compliance audits for customer service representatives.
Performing vital record updates, linking birth and death records for someone who is deceased. Perform special projects as assigned.
Coordinate website revisions for IT. Fill out daily deposit slips, scanning checks and money orders and processing on line deposits. Performing mail sorting and distribution.
Creating and revising desk procedures and forms.
Other duties as assigned as related to the position

Knowledge, Skills, and Abilities (KSAs)

Knowledge of:
Principles of good customer service.
General office procedures and practices.
Data quality and the collection of data.
Client Revised Statutes and Administrative Code.
Cashiering, deposits.
Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.

Skill in:
Interpersonal skills are needed in order for the employee to meaningfully interact with team members and data users.
Communicating issues with external and internal partners verbally or in writing.
Use of office equipment and computer systems and phone systems.
Resolving conflicts.
Effective listening.
Analyzing and researching information.
Creating forms.
Proofreading.
Preparing professional documents.
Website content and posts.

Ability to:
Be flexible; adjust to change in priority. - Work effectively with managers and team members.
Work in fast-paced high volume office setting providing support for team members that work with the public.
Listen and interpret information.
Resolve problems.
Learn general rules, regulations and policies and procedures of the Vital Records program.
Effectively communicate needs.

Licenses/Certifications
Driver's License.

Required Skills:
Computer and phone skills
Cashiering and reconciliation
Knowledge of adobe, word and excel
Interpersonal Communication

Preferred Skills:
Data Analysis

Notes:
Onsite