Job Details
The Program Manager (PM) reports to the Director of the Master’s Program and oversees the administration and delivery of the Master of Bioethics. Working closely with the Director, Program Directors, faculty, and other stakeholders, the PM manages day-to-day program operations and contributes to strategic planning and continuous program improvement. The PM partners with leadership to develop and implement program-specific policies, guidelines, procedures, and operational standards; interprets client policies within the program context; and identifies opportunities to strengthen operations, student engagement, and the overall educational experience.

Course Management/Curriculum Delivery and Oversight:
Manages the delivery of the MBE curriculum, including course schedules, academic calendars, instructional activities, and course materials. Builds and maintains Canvas course sites and applies best practices in adult learning, instructional design, and educational technology. Reviews course evaluations and partners with faculty to identify and implement improvements. Provides guidance and training to faculty and teaching assistants on course delivery, technology, and student engagement.

Recruitment and Admissions:
Oversees and manages the full recruitment and admissions lifecycle, including recruitment strategy, prospective student engagement, information sessions, application management, admissions committee coordination, applicant evaluation, admissions decisions and communications, and admitted student enrollment and onboarding. Establishes and maintains admissions processes, timelines, procedures, records, and documentation to support an efficient, consistent, and high-quality admissions experience.

Student Advising and Engagement:
Serves as a primary advising resource for students and faculty throughout the student lifecycle. Advises on program requirements, academic progress, registration and enrollment, leaves of absence, cross-registration, advisor selection, client policies, and student resources. Acts as a liaison among students, faculty, Program Directors, the Center of Bioethics, the Registrar, and other HMS offices. Monitors progress toward degree requirements and coordinates graduation activities. Develops and implements student engagement and community-building initiatives and plans program events and activities.
Management of Teaching Assistants and Temporary Staff: Oversees the recruitment, hiring, onboarding, training, and management of teaching assistants and curriculum assistants with academic oversight by the Program Director and Associate Director. Oversees the recruitment, hiring, onboarding, training and management of, LHT employees and temporary staff. Establishes expectations and workflows, monitors performance and deliverables, reviews and approves reported time, and ensures adherence to HMS policies.

Financial Management and Faculty Payments:
Coordinates faculty and instructional staff payments and processes contracts, honoraria, guest speaker payments, and other program expenses. Maintains accurate payment records and ensures transactions are processed in accordance with HMS policies and procedures.

Reporting and Special Projects:
Maintains program records and data related to grades, admissions, enrollment, students, alumni, and faculty and coordinates required reporting. Develops reports and analyzes program metrics to identify trends, evaluate effectiveness, and inform strategic planning and continuous improvement. Supports alumni engagement and career outcome tracking. Collaborates with program and departmental leadership on policy development, program growth, student services, and special initiatives. Identifies and implements process improvements and ensures program operations comply with client policies and applicable requirements.

Top Skills and Qualifications:
Background working within education systems and higher education administration. Previous experience with client or another higher education institution strongly preferred. Experience supporting post-secondary academic programs. Familiarity with client policies, procedures, and academic operations. Experience with student registration, enrollment management, and academic advising. Proficiency with Canvas or other Learning Management Systems (LMS). Experience managing systems, processes, and program operations. Comfortable working directly with students, faculty, and client stakeholders. Strong organizational, communication, and relationship-building skills. Self-starter who can work independently and take ownership of responsibilities. Mission-driven professional who thrives in a collaborative team environment

Notes:

35 hours a week; Hybrid Schedule but must be in office minimum of 3 days a week and as needed.