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Program Manager - Consumer Insights


Reference Number: SMRIPM3

Program Manager - Consumer Insights
experience  Not Disclosed
location  100% Remote (Within US)
duration  6 Months
salary  Not Disclosed
jobtype  Not Disclosed
Industry  Healthcare
duration  $86.12/hour - $91.12/hour
Job Description

Remote

Description:

This role will partner with Merchandising with Category Insights.

They will be responsible for the following:

Mining secondary insights and AI tools to address merchant-driven category and subcategory insights questions
Developing and executing primary research (both qualitative and quantitative) for category teams
Plan research agendas in collaboration with business partners
Familiarity, experience and usage of a range of research methodologies and analysis techniques (focus groups, shop-alongs, ethnographies, MaxDiff, Turf, Monadic testing, etc.)
Use storytelling to turn insights into a compelling narrative that steers decision makers towards what customers want/need
Serve as a subject matter expert in consumer research and category strategy

Duties
This position will act as a dedicated insights partner to Merchandising, responsible for:
Addressing merchant driven category and subcategory insight questions
Mining and synthesizing insights from Simile, Mintel, and Kantar
Translating research into clear, concise, decision ready insights
Serving as a subject matter expert in consumer research and category strategy

A core responsibility of this role would be creating and managing category specific agent banks within Simile, including:
Category and subcategory buyers
The client store brand buyers, explicitly modeled alongside competitive store brands
Competitive private label buyers where available

These agent banks would enable:
Consistent evaluation of the client store brands relative to competitors
Faster, more scalable category insights
Deeper understanding of store brand choice drivers and trade offs at a category level

This capability does not exist today and represents a meaningful step forward in applying AI to merchandising strategy.

Experience

Required Qualifications:
7+ years of relevant experience - plan, analyze, and provide successful qualitative and quantitative customer research across a variety of methodologies that meets partner goals, including strong analytical skills.
A strategic mindset with an ability to connect insights across a variety of data sources
Compelling communication and storytelling skills
Independent program management skills
Ability to communicate clearly and effectively across internal team members, collaborators and vendor partners
Role may require occasional travel (?5% of the time)

Preferred Qualifications:
Prior Consumer Packaged Goods (CPG) or retail or category experience
Experience choosing, managing, and working with research vendors, or experience at a market research vendor
Experience working in a complex organization across a variety of partner groups
PowerPoint, Word and Excel skills

Education
Bachelor's degree

Notes:
Normal Working Hours: 9am to 5pm Monday-Friday (flexible w/ time zone)
Fully remote (never coming onsite)
Non-Safety Sensitive


VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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