Remote
Description:
The Provider Onboarding Navigator is responsible for the oversight and integration for successful onboarding of new or reactivated providers within the client provider network. This is a concierge-focused role that will operate as the “doorway” for providers, a role which will be responsible for driving a best-in-class onboarding experience, by facilitating multiple activities in tandem, with the ability to determine and execute prioritization against tasks related to:credentialing support, training, day-one ready support, and overall ensuring the onboarding process for the provider is seamless, executing with minimal disruption and quality throughput. As Geo Mode launches in tandem with this team, the Navigator will play a critical role in prioritizing and owning the provider onboarding process by region and MSA in alignment with the client capacity and recruitment goals. Role and Responsibilities Establish and maintain comprehensive onboarding implementation processes with recruitment, credentialing, HR, IT, clinical team, and other stakeholders Responsible subject matter expert and the lead role in the integration of providers into the organization Own applications and onboarding for all providers in their assigned region/state/area Make critical decisions around prioritization and order of applications and onboarding throughput based on regional needs, state assignments, and licensure type; considering such inputs as average time to complete state licensure, average time to complete plan licensure, and the ability to decipher timing against urgency Confidently own a “book of business” and KPIs of the health of each stage you own; execute against onboarding dependent activities and independently mitigate gaps, including establishing start date timing, assessing training completion, and accurate capacity gathering Partner closely with Regional Leadership at the Director and above level to recommend a best course of action for a region, state, or licensure type to meet client and capacity goals Utilize the appropriate authority to make timely changes and recommendations on alternate course of action where necessary in project plan / book of business shifts; rationalize and ratify with stakeholders who will realize the impact of decisions Create and maintain detailed project plans and timelines for completion of onboarding activities based on incoming applications and prioritization of MSAs within a region; holds self and other stakeholders accountable to deadlines and deliverables Facilitate education to enable completion of key onboarding activities (ie CAQH ProView and MD-APP credentialing applications), including but not limited to:
Develops and leads live provider-facing training sessions Creates job aides, videos, and other artifacts / materials Assesses areas of opportunity to improve processes and takes initiative to solution Connects working relationships with all teams involved in the onboarding process Correspond with providers via telephone and email with professional etiquette after provider accepts offer Provide 1:1 onboarding support to providers during standard and non-standard business hours including daytime, nighttime, weekends and holidays; disciplined to comply with variable response-time commitments to be determined in role SLAs Ensures all credentialing paperwork from provider is submitted in a timely manner Continual follow-up with candidates to push them forward in the credentialing process Partner closely with the credentialing department to gather information and requirements Organize orientation, first month’s schedule, travel requirements, system access and controls Ensure completion of all learning management system module completion Coordinate shipping and receiving of supplies, system access, etc. Available to attend regular organizational, departmental and manager meetings in a prompt and professional manner Other duties as assigned
Required Qualifications
4+ years experience working in an administrative function with competing priorities High emotional intelligence with experience navigating high touch discussions Customer centric - high touch mindset Experience with running complex reports and presenting data to internal and external stakeholders Excellent verbal and written communication skills Highly organized with impeccable attention to detail Basic computer skills (Google Office, etc.) Accurate data entry skills Excellent with prioritization and time-management Ability to manage multiple priorities at the same time, work well under pressure and take direction
Preferred Qualifications
Prior experience onboarding providers or company employees is a plus Experience working in a virtual environment highly preferred Experience using applicant tracking and credentialing software is a plus
Education
Bachelor’s Degree in Business or related experience required
Experience Level
Level I (0-3 Years)
Top Required Skill Areas
1. Prioritization & Project Management
Candidates must be able to:
Manage a book of business
Build & maintain project plans and timelines
Make critical decisions on sequencing, urgency, and throughput
Coordinate multiple onboarding activities (credentialing, training, systems access, orientation, scheduling)
Hold themselves & stakeholders accountable to deadlines
This is a high-volume operations role, not general admin.
2. High-Touch Provider & Stakeholder Engagement
Candidates must be strong communicators and relationship builders:
High emotional intelligence
Comfortable engaging with providers and leadership teams (Directors, HR, IT, Credentialing, Clinical, Regional Ops)
Ability to provide 1:1 onboarding support
Ability to lead provider-facing training sessions
This requires someone who can be a primary point of contact and problem-solver.
3. Organization, Accuracy & Attention to Detail
The role requires:
Impeccable attention to detail
Accurate data entry
Managing competing priorities in a fast-paced environment
Ensuring timely completion of paperwork, LMS modules, compliance steps
Updating systems and maintaining accurate records
Creating job aids, documentation & process improvements
This role fits someone highly disciplined & process-driven .
Additional Preferred Skills
Customer-centric mindset
Experience with provider onboarding or credentialing
Ability to analyze and present data
Experience with Google Suite, ATS or credentialing systems, Microsoft Suite
Salesforce experience is a plus
Required:
Private, dedicated working space
Upload WiFi speed screenshot with submission
Work Expectations
Approx. 90% email / 10% phone, but candidates must be comfortable on the phone.
Strong customer service and communication skills required.
Quick learners — training is provided but minimal.
Education Requirement
Bachelor’s Degree in Business OR equivalent related experience
Experience:2–4 years preferred
Notes:
Anticipated Weekly Hours 40.
Standard business hours:
9:00 AM – 5:30 PM EST
May require occasional early-evening calls to support providers’ availability.
Fully remote — EST/CST preferred
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status