Description:Verify accuracy of provider data information and submit request for updates. Review provider audit reports and perform remediation outreach. Requires frequent contact with our provider by phone and/or email.Job Requirements:HS Diploma/GEDVerbal and written communication skillsAbility to quickly learn moderately complex computer systems that support the business area and processesComfortable making outbound calls and communications through emailComputer experience (1+ years)Ability to use basic office equipment (including a copier, etc.), PC proficiency to include: Microsoft 365 Office Products (Excel, Word, Outlook)Ability to accesses information from a computer and/or maintain a computer databaseDetect and correct errorsAbility to follow detailed instructionsProfessional demeanor, Confidentiality of informationOrganizational skillsPreferred Job Requirements:Customer Service (2+years), Knowledge of health care policies, products and procedures, Knowledge of Salesforce System.Notes:Full onsite until trained (30-45 days minimum) with conversion to flex, 3 days onsite, 2 days remote after fully trained.To work remote, candidates must have their own computer. Otherwise will need to work fully onsite. VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:Verify accuracy of provider data information and submit request for updates. Review provider audit reports and perform remediation outreach. Requires frequent contact with our provider by phone and/or email.Job Requirements:HS Diploma/GEDVerbal and written communication skillsAbility to quickly learn moderately complex computer systems that support the business area and processesComfortable making outbound calls and communications through emailComputer experience (1+ years)Ability to use basic office equipment (including a copier, etc.), PC proficiency to include: Microsoft 365 Office Products (Excel, Word, Outlook)Ability to accesses information from a computer and/or maintain a computer databaseDetect and correct errorsAbility to follow detailed instructionsProfessional demeanor, Confidentiality of informationOrganizational skillsPreferred Job Requirements:Customer Service (2+years), Knowledge of health care policies, products and procedures, Knowledge of Salesforce System.Notes:Full onsite until trained (30-45 days minimum) with conversion to flex, 3 days onsite, 2 days remote after fully trained.To work remote, candidates must have their own computer. Otherwise will need to work fully onsite.
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