Plan, conduct or coordinate a wide range of highly complex assignments in the quality assurance technical field. Serve as consultant and advise senior managers and major customers regarding advanced quality assurance technical studies and related issues, their implications and the resolution of associated controversial matters. Promote professional development of staff and foster the design and implementation of measures to improve operations and customer satisfaction.

Your role and responsibilities:
As a Process Quality Specialist, you will play a pivotal role in enhancing customer satisfaction by resolving complaints, analyzing defects, and providing actionable solutions. You will focus on ensuring the quality of Power Distribution Units (PDU), Static Transfer Switches (STS), and Uninterruptible Power Supplies (UPS) for data centers and critical power applications. This is a unique opportunity to contribute to the client's commitment to delivering high-quality products and services in a dynamic and fast-paced environment.

You will be mainly accountable for:
Develop and maintain Quality Plans, Control Plans, and inspection checklists, while deriving Critical to Quality (CTQ) parameters and establishing Q-gates.
Monitor and analyze First Pass Yield metrics, identifying opportunities for improvement and implementing strategies to enhance product quality and production efficiency.
Proactively monitor customer complaints, conducting thorough analyses to determine root causes, and implementing corrective actions; Coordinate with Cross-Functional Teams (CFTs) during customer audits, Factory Acceptance Tests (FAT), and certification audits (UL, CSA, ISO), ensuring all requirements are met and issues are promptly addressed.
Perform COPQ analyses to identify cost-saving opportunities, implementing initiatives that reduce defects, improve efficiency, and enhance overall profitability; Mapping current manufacturing processes and identify areas for improvement through automation.
Lead Continuous Improvement projects.

Qualifications for the role:
Bachelor degree in Mechanical/Industrial/Electrical Engineering or related field PLUS minimum 5 years of experience
Proficient in quality tools like FMEA, 7 QC tools, 5S, 5Why, Kaizen, Poka-Yoke, SPC, DMAIC & 8D Root cause analysis
Familiar with key industry standards such as UL1561, NEMA ST-20, IEEE C57.12.01, IEEE C57.12.91, DOE 2016, UL891, and CSA C22.2, which enhances compliance and product reliability.
Familiarity with Lean, Six Sigma, and other process improvement methodologies is highly desirable.

Top 3 hard must have skills
1. Engineering degree
2. Problem Solving and Root Cause Analysis
3. Technical knowledge either in Mechanic or preferably electrical/electronics components

Highest level of education required
Minimum Bachelor engineering degree, preferably Master degree

Experience
Minimum 5 years of experience

This is Process Quality Engineering position, so it will be hybrid:
Working on the floor to get knowledge of the product, help QC team during problem resolution and RCA. PQE is the first point of escalation for the QC team on the floor. Fit Form and Function test for First articles.
Office to lead the quality documentation, cross functional reviews, etc…
No testing or working on high-voltage will be requested.

Notes:
Onsite
Shift: 8am - 5pm