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Reasonable Accommodation Analyst

100% Remote (Within US)

6.0 Months

Full-Time $17-$22/hr

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Posted: Jun 24, 2026

Ref: SMRIHA24

Position Overview

The Reasonable Accommodations Partner plays a key role in supporting the Reasonable Accommodations team by managing the initial engagement with colleagues requesting accommodations. This position is responsible for facilitating the intake process and overseeing a variety of tasks related to accommodation requests, including the review of supporting documentation and responding to inquiries.

Additional responsibilities may include leading and engaging in the interactive process with colleagues, applicants, leaders, and Human Resources when a colleague or applicant requests a workplace accommodation to perform the essential functions or to enjoy the benefits and privileges of employment.

Must Haves/Required Experience:
Demonstrated direct, hands-on experience managing Reasonable Accommodation (RA) processes from an employer perspective
Experience limited to supporting roles or work within Third-Party Administrators (TPAs) is typically not sufficient
Understanding that TPA roles often do not involve active decision-making, which is critical for this position
Proven ability to independently evaluate and manage accommodation requests
Experience making accommodation determinations aligned with employer policies, compliance requirements, and business needs

Duties
Ability to handle sensitive conversations with colleagues regarding their Reasonable Accommodation request.
Maintain confidentiality. Must have the ability to work in a fast-paced environment while maintaining a high degree of accuracy. Excellent communication skills, both written and verbal.
Must have multitasking skills to manage outbound calls while documenting information received and handling case tasks which may include sending letters to colleagues who have disengaged from the interactive process.
Use of a case management system for all steps in the process is required, so prior use of case management software is recommended.
Experience
Recommended experience in administering reasonable accommodation requests and an understanding of ADAAA preferred but not required. Discretion in dealing with confidential information. HR related experience a plus.

Candidate will be working in a case management tool, so MUST be tech savy.

Education
High school / GED required

Notes:
Remote with future possibility of onsite
Shift: Monday- Friday 8-4:30p or 8:30-5:00p
Candidate PPI - candidate must have private home working space set up and info on the computer should be accessible/viewable to anyone else but them - this will be tracked

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Competitive Benefits

Your well-being Matters

Health & Future Fully Covered

At VIVA, employee well-being is paramount. Our comprehensive benefits package ensures your health, financial security, and quality of life are always prioritized.

Health Insurance

VIVA provides employees access to a comprehensive group health insurance plan (Medical, Dental, Vision, Basic Life, Term Life, and Accidental Death) through our flexible PPO plan-allowing you the freedom to choose healthcare providers.

401(k) Retirement Planning

Plan securely for your future with automatic payroll deductions into a tax-advantaged 401(k) retirement plan, including employer-matching contributions for eligible employees.

Performance Bonuses & Referrals

Earn performance-based bonuses and generous referral incentives of up to $500 when recommending talented candidates who become part of the VIVA family.

Biweekly Direct Deposit

Enjoy timely and convenient payroll with biweekly direct deposit to your chosen financial institution. Biweekly Direct Deposit

VIVA Perks Program

Access exclusive employee discounts and savings on electronics, travel, groceries, apparel, and more through our dedicated VIVA Perks Program.

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