Receives faculty, students, staff, and the public, securing names and wants, and directs accordingly. Answers incoming calls and directs them to proper person. May maintain one or more appointment calendars. May perform typing duties. May process incoming and outgoing mail. Performs related job duties as required.

Summary
Greets and directs individuals visiting the client’s Alumni Affairs & Development offices, as well as answering incoming calls and directing them to the proper recipient.
May perform a variety of general support duties for Alumni Affairs and Development (AA&D). Supervisor provides general instructions and work priorities. Completed work may be reviewed by supervisor for accuracy. Exercises judgment in selecting and applying established procedures correctly and determines when to refer problems for supervisor’s consideration.

Typical Duties
1. Liaises with faculty, students, staff, and the public, secures names and wants, and directs and/or provides information about AA&D.
2. Receives incoming deliveries and directs them to proper person/team.
3. Answers incoming calls and directs them to proper person/team.
4. May compose, proofread, edit and prepare correspondence, reports and other materials using word processing, spreadsheets and/or databases.
5. Performs related job duties as required.

Typical Requirements
Education: High school graduate or equivalent preferred.
Business training beyond high school or college background preferred.

Skills and Experience:
One to two years’ related work experience preferred.
Appropriate verbal and written communication skills are required to ensure visitors receive positive customer service experience in person or via phone.
Competency using a variety of computer software including Microsoft Office products (word processing, spreadsheets, and/or databases.)

Notes:
100% Onsite