Technical support role. Qualified candidate(s) will join the client Remote Care Technical Support team in handling calls from patients and submitting orders for replacement equipment. Calls must be accurately logged and data accurately entered using prescribed tools and processes. Calls handled may be incoming or outgoing and proper handling of patient information is critical. Training and phone mentoring will be provided.Medical background preferred. Candidates must have strong attention to detail, be able to exercise patience while working with patients/customers, multi tasking ability, and excellent customer service skills. Supporting Cardiomems group. Patients call in center. Can be high volume at times. Listening and computer skills necessary. Troubleshooting skills. Med background not necessary but preferred. 1-2 years exp or Associates with 3-5 exp will work.Bachelor's preferred. Operational support background (sales/tech support) will work in lieu of medical exp. Full training will be provided. Candidates who are flexible, detail oriented, good at multi-tasking, able to succeed in a fast paced environment are highly desirable. Technical aptitude also highly desirable. Notes:100% onsite.8am - 5pmVIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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