Description:Qualified candidate(s) will join the SJM Remote Care Technical Support team in handling calls from patients and submitting orders for replacement equipment. Calls must be accurately logged and data accurately entered using prescribed tools and processes. Calls handled may be incoming or outgoing and proper handling of patient information is critical. Training and phone mentoring will be provided. Bilingual preferred (Spanish) but not required. Computer skills a must.
Candidates must have strong attention to detail, be able to exercise patience while working with patients/customers, multi tasking ability, and excellent customer service skills.
Bachelor's preferred.
Candidates should be prepared to be 100% onsite. Supporting Client.
Technical support role.
Patients call in center.
Can be high volume at times.
Listening and computer skills necessary.
Troubleshooting skills.
Med background not necessary but preferred.
1-2 years exp or Associates with 3-5 exp will work. Operational support background (sales/tech support) will work in lieu of medical exp.
Full training will be provided. Candidates who are flexible, detail oriented, good at multi-tasking, able to succeed in a fast paced environment are highly desirable. Technical aptitude also highly desirable. Candidates must be local. No relocation at own expense.Top 5 skills:Team collaboration – working cross functionally with clinical, IT and field teamsAccountability & follow through on daily tasksMultitasking under high pressure – balancing conversation on the phone, documentation and system navigation simultaneouslyActive listening, clear and empathetic communicationResilience & composure – staying calm with high call volumes and complex issues
At VIVA, employee well-being is paramount. Our comprehensive benefits package ensures your health, financial security, and quality of life are always prioritized.
VIVA provides employees access to a comprehensive group health insurance plan (Medical, Dental, Vision, Basic Life, Term Life, and Accidental Death) through our flexible PPO plan-allowing you the freedom to choose healthcare providers.
Plan securely for your future with automatic payroll deductions into a tax-advantaged 401(k) retirement plan, including employer-matching contributions for eligible employees.
Earn performance-based bonuses and generous referral incentives of up to $500 when recommending talented candidates who become part of the VIVA family.
Enjoy timely and convenient payroll with biweekly direct deposit to your chosen financial institution. Biweekly Direct Deposit
Access exclusive employee discounts and savings on electronics, travel, groceries, apparel, and more through our dedicated VIVA Perks Program.