Repair Coordinator

Repair Coordinator

Job Description

Position Summary
The Repair Coordinator is responsible for the proper receipt and tracking of customer subscriber equipment, primarily 2-way radio communication devices.
This includes receiving deliveries, unpacking boxes, validating data, engaging with customers, and entering device and customer information into the system.

The ideal candidate is:
Goal-oriented
Self-motivated
Detail-focused
Professional in demeanor and communication

Key Responsibilities
Receive, unpack, and validate customer devices in the system
Engage with customers regarding equipment status and processing
Perform accurate data entry of device and customer information
Handle customer assets with care and professionalism
Collaborate with client Service & Sales Teams and direct customer contacts
Meet ISO9001 and internal service level objectives
Interface assertively and positively with client personnel
Maintain accountability for workflow and results
Use client’s Oracle-based Service Operating System
Adhere to company policies and service cycle targets
Demonstrate flexibility and positivity during peak periods (overtime may be required)

Main Responsibilities
Ability to lift up to 35 lbs
Strong written and verbal communication skills
Organizational skills and multitasking ability
Customer service experience
Team collaboration
Answering and filtering incoming calls
Ability to work in a fast-paced environment under time constraints
Learn and use client Service Operating Systems (Oracle, Excel, Salesforce, Dialpad)
Follow detailed work instructions
Accountability and reliability
Positive attitude under pressure
Individual contributor and team player
Decision-making with minimal supervision over time
Strong work ethic and problem-solving skills

Required Qualifications & Skills
Typing speed of at least 30 WPM
Excellent written and verbal communication
Strong organizational and multitasking skills
Ability to address service-level challenges across all client personnel
Experience in fast-paced environments with time-sensitive goals
Proficiency in Google Suite and Microsoft Excel
Willingness and ability to learn new systems quickly
Accountability and self-motivation
Effective problem-solving skills
Ability to lift boxes up to 30 lbs
Initiative and sound decision-making with minimal supervision
Team player and self-sufficient contributor
Strong work ethic and professional demeanor

Must-Have Qualifications
As listed in responsibilities above
Mid-level experience required

Software Proficiency
Oracle
Excel
Salesforce
Dialpad

Notes:
Hours: 8:30 AM – 5:00 PM (possible overtime)

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.