Position Summary
The Repair Coordinator is responsible for billing, packaging, and shipping customer owned two way radio communication devices within a depot environment. This role requires a highly organized, detail oriented individual who can manage multiple priorities while maintaining accuracy and meeting service level expectations.
The ideal candidate is self motivated, goal oriented, and committed to delivering exceptional customer service aligned with ISO9001 standards and organizational objectives. Strong collaboration across FTC teams, service arms, and customer interactions is essential.

Key Responsibilities

Bill, package, and ship communication devices for repair services
Process customer equipment with a high degree of accuracy and efficiency
Maintain detailed records and ensure compliance with service level requirements
Collaborate with FTC teams, service groups, and customers professionally
Communicate status updates, issues, and resolutions clearly
Prioritize tasks effectively in a high volume, fast paced environment
Support customer satisfaction through timely processing and quality execution
Adapt to workload changes and support overtime needs when required

Core Competencies

Attention to detail and accuracy
Strong organizational and multitasking ability
Professional communication and interpersonal skills
Problem solving and adaptability
Time management in deadline driven environments

Required Qualifications & Skills

Typing speed of at least 30 WPM
Strong written and verbal communication skills
Experience with billing, packaging, and shipping processes
Ability to manage multiple tasks while maintaining accuracy
Proficiency in Google Suite and Microsoft Excel
Ability to quickly learn new systems and processes
Ability to work both independently and within a team environment
Comfortable working in fast paced, time sensitive environments
Ability to lift up to 30 lbs

Work Environment

Depot service environment
Fast paced with high volume workflow
Collaborative team structure with cross functional interaction


Main Responsibilities
Proficiency in Google Suite and Microsoft Excel
Typing speed of at least 30 WPM
Ability to lift up to 35 lbs
Strong written and verbal communication skills
Organizational skills and multitasking ability
Customer service experience
Team collaboration
Ability to work in a fast-paced environment under time constraints
Follow detailed work instructions
Accountability and reliability
Positive attitude under pressure
Individual contributor and team player
Strong work ethic and problem-solving skills

Key Contributions (First 90–120 Days)
Become fully proficient in using internal platforms
Transition from trainee to self-sufficient agent
Deliver consistent, high-quality performance and reliability

Must-Have Qualifications
As listed in responsibilities above
Mid-level experience required

Software Proficiency
Oracle
Excel
Salesforce
Dialpad
Google Suites

Notes:

Work Schedule:
8:30am - 5pm (Full-time)