Description:Position SummaryThe Repair Coordinator is responsible for billing, packaging, and shipping customer owned two way radio communication devices within a depot environment. This role requires a highly organized, detail oriented individual who can manage multiple priorities while maintaining accuracy and meeting service level expectations.The ideal candidate is self motivated, goal oriented, and committed to delivering exceptional customer service aligned with ISO9001 standards and organizational objectives. Strong collaboration across client teams, service arms, and customer interactions is essential.Key ResponsibilitiesBill, package, and ship communication devices for repair servicesProcess customer equipment with a high degree of accuracy and efficiencyMaintain detailed records and ensure compliance with service level requirementsCollaborate with client teams, service groups, and customers professionallyCommunicate status updates, issues, and resolutions clearlyPrioritize tasks effectively in a high volume, fast paced environmentSupport customer satisfaction through timely processing and quality executionAdapt to workload changes and support overtime needs when requiredMain ResponsibilitiesAbility to lift up to 35 lbsOrganizational skills and multitasking abilityCustomer service experienceTeam collaborationAbility to work in a fast-paced environment under time constraintsFollow detailed work instructionsAccountability and reliabilityPositive attitude under pressureIndividual contributor and team playerStrong work ethic and problem-solving skillsCore CompetenciesAttention to detail and accuracyStrong organizational and multitasking abilityProfessional communication and interpersonal skillsProblem solving and adaptabilityTime management in deadline driven environmentsRequired Qualifications & SkillsTyping speed of at least 30 WPMStrong written and verbal communication skillsExperience with billing, packaging, and shipping processesAbility to manage multiple tasks while maintaining accuracyProficiency in Google Suite and Microsoft ExcelAbility to quickly learn new systems and processesAbility to work both independently and within a team environmentComfortable working in fast paced, time sensitive environmentsAbility to lift up to 30 lbsMust-Have QualificationsMid-level experience requiredSoftware ProficiencyOracleExcelSalesforceDialpadGoogle SuitesWork EnvironmentDepot service environmentFast paced with high volume workflowCollaborative team structure with cross functional interactionNotes:Schedule8:30 AM to 5:00 PMOvertime may be available during peak periods VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:
Position SummaryThe Repair Coordinator is responsible for billing, packaging, and shipping customer owned two way radio communication devices within a depot environment. This role requires a highly organized, detail oriented individual who can manage multiple priorities while maintaining accuracy and meeting service level expectations.The ideal candidate is self motivated, goal oriented, and committed to delivering exceptional customer service aligned with ISO9001 standards and organizational objectives. Strong collaboration across client teams, service arms, and customer interactions is essential.Key ResponsibilitiesBill, package, and ship communication devices for repair servicesProcess customer equipment with a high degree of accuracy and efficiencyMaintain detailed records and ensure compliance with service level requirementsCollaborate with client teams, service groups, and customers professionallyCommunicate status updates, issues, and resolutions clearlyPrioritize tasks effectively in a high volume, fast paced environmentSupport customer satisfaction through timely processing and quality executionAdapt to workload changes and support overtime needs when requiredMain ResponsibilitiesAbility to lift up to 35 lbsOrganizational skills and multitasking abilityCustomer service experienceTeam collaborationAbility to work in a fast-paced environment under time constraintsFollow detailed work instructionsAccountability and reliabilityPositive attitude under pressureIndividual contributor and team playerStrong work ethic and problem-solving skillsCore CompetenciesAttention to detail and accuracyStrong organizational and multitasking abilityProfessional communication and interpersonal skillsProblem solving and adaptabilityTime management in deadline driven environmentsRequired Qualifications & SkillsTyping speed of at least 30 WPMStrong written and verbal communication skillsExperience with billing, packaging, and shipping processesAbility to manage multiple tasks while maintaining accuracyProficiency in Google Suite and Microsoft ExcelAbility to quickly learn new systems and processesAbility to work both independently and within a team environmentComfortable working in fast paced, time sensitive environmentsAbility to lift up to 30 lbsMust-Have QualificationsMid-level experience requiredSoftware ProficiencyOracleExcelSalesforceDialpadGoogle SuitesWork EnvironmentDepot service environmentFast paced with high volume workflowCollaborative team structure with cross functional interactionNotes:Schedule8:30 AM to 5:00 PMOvertime may be available during peak periods
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