Description:Position Summary:The Repair Coordinator is responsible for the proper receipt and tracking of customer subscriber equipment, primarily 2-way radio communication devices.This includes receiving deliveries, unpacking boxes, validating data, engaging with customers, and entering device and customer information into the system.The ideal candidate is:Goal-orientedSelf-motivatedDetail-focusedProfessional in demeanor and communicationKey Responsibilities:Receive, unpack, and validate customer devices in the systemEngage with customers regarding equipment status and processingPerform accurate data entry of device and customer informationHandle customer assets with care and professionalismCollaborate with the client Service & Sales Teams and direct customer contactsMeet ISO9001 and internal service level objectivesInterface assertively and positively with the client personnelMaintain accountability for workflow and resultsUse client’s Oracle-based Service Operating SystemAdhere to company policies and service cycle targetsDemonstrate flexibility and positivity during peak periods (overtime may be required)Main Responsibilities:Ability to lift up to 35 lbsStrong written and verbal communication skillsOrganizational skills and multitasking abilityCustomer service experienceTeam collaborationAnswering and filtering incoming callsAbility to work in a fast-paced environment under time constraintsLearn and use the client Service Operating Systems (Oracle, Excel, Salesforce, Dialpad)Follow detailed work instructionsAccountability and reliabilityPositive attitude under pressureIndividual contributor and team playerDecision-making with minimal supervision over timeStrong work ethic and problem-solving skillsRequired Qualifications & Skills:Typing speed of at least 30 WPMExcellent written and verbal communicationStrong organizational and multitasking skillsAbility to address service-level challenges across all the client personnelExperience in fast-paced environments with time-sensitive goalsProficiency in Google Suite and Microsoft ExcelWillingness and ability to learn new systems quicklyAccountability and self-motivationEffective problem-solving skillsAbility to lift boxes up to 35 lbsInitiative and sound decision-making with minimal supervisionTeam player and self-sufficient contributorStrong work ethic and professional demeanorMid-level experience requiredSoftware Proficiency:OracleExcelSalesforceDialpadNotes:OnsiteHours: 7:30 AM – 4:00 PM (possible overtime) VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:Position Summary:The Repair Coordinator is responsible for the proper receipt and tracking of customer subscriber equipment, primarily 2-way radio communication devices.This includes receiving deliveries, unpacking boxes, validating data, engaging with customers, and entering device and customer information into the system.The ideal candidate is:Goal-orientedSelf-motivatedDetail-focusedProfessional in demeanor and communicationKey Responsibilities:Receive, unpack, and validate customer devices in the systemEngage with customers regarding equipment status and processingPerform accurate data entry of device and customer informationHandle customer assets with care and professionalismCollaborate with the client Service & Sales Teams and direct customer contactsMeet ISO9001 and internal service level objectivesInterface assertively and positively with the client personnelMaintain accountability for workflow and resultsUse client’s Oracle-based Service Operating SystemAdhere to company policies and service cycle targetsDemonstrate flexibility and positivity during peak periods (overtime may be required)Main Responsibilities:Ability to lift up to 35 lbsStrong written and verbal communication skillsOrganizational skills and multitasking abilityCustomer service experienceTeam collaborationAnswering and filtering incoming callsAbility to work in a fast-paced environment under time constraintsLearn and use the client Service Operating Systems (Oracle, Excel, Salesforce, Dialpad)Follow detailed work instructionsAccountability and reliabilityPositive attitude under pressureIndividual contributor and team playerDecision-making with minimal supervision over timeStrong work ethic and problem-solving skillsRequired Qualifications & Skills:Typing speed of at least 30 WPMExcellent written and verbal communicationStrong organizational and multitasking skillsAbility to address service-level challenges across all the client personnelExperience in fast-paced environments with time-sensitive goalsProficiency in Google Suite and Microsoft ExcelWillingness and ability to learn new systems quicklyAccountability and self-motivationEffective problem-solving skillsAbility to lift boxes up to 35 lbsInitiative and sound decision-making with minimal supervisionTeam player and self-sufficient contributorStrong work ethic and professional demeanorMid-level experience requiredSoftware Proficiency:OracleExcelSalesforceDialpadNotes:OnsiteHours: 7:30 AM – 4:00 PM (possible overtime)
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