Description:Sales/Marketing Representative II - SalesMajor PurposePerforms professional marketing and small project management assignments of low to medium complexity to develop an understanding of sales and marketing and product support processes, distribution and related products.Major DutiesMake calls (by telephone or in person) to allocated customers to develop new relationships. Act as a first point of contact for resolving customer queries and complaints.Interview the customer, following a complex multilevel sales script, to clarify the customer's requirements, or assist in conducting interviews with potential customers, making detailed notes to collect client requirements.Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.Identify the products or services that best meet the customer's stated needs, use personal expertise to propose quantities and product configurations, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale.Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.Assist with the development of internal communications and work collaboratively with colleagues to build strong external customer relationships and meet customer needs.Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.Prioritize own workflow and ensure work is completed to the required standards of productivity, quality, and timeliness; use performance management systems to improve personal performance.Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.Skills, Abilities, KnowledgeInitiates Compelling Sales ConversationsKnows the Buying InfluencesUnderstands Buying Influencer NeedsCustomer-Focused ApproachBuilds RapportManages Buyer IndifferenceManages ResistanceQuestions StrategicallyUnderstands Customer NeedsUnderstands Issues/MotivationsVerbal CommunicationAction PlanningIn-Depth QuestioningReview and ReportingCloses EffectivelyEffectively Presents SolutionsNegotiates Strategically/TacticallyProspectingQualifyingDiagnoses Needs with QuestionsNavigates Customer ChallengesPre-Call PreparationStrengthens Customer ConnectionsEducationPost-Secondary Non-Tertiary EducationWork ExperienceVery limited (0 to 3 months)Basic experience of simple office / operational systems (4 to 6 months)Requirements:Specific Position RequirementsDay-to-day:Audit State customer purchase orders for compliance with state contracts, co-op contracts programs and policies.Process sales through Client’s systems to enable accurate and timely dealer settlements and credits, along with invoicing to end use customerProvide dealer channel & field team support and assistance with problem resolution and interpretation of policy and programsPrepare Audit Packets, Respond to “tickets” you’ve been assigned, Follow-up on Pending DealsMust haves:Previous administrative experience.MS Office experience (especially Excel) is required.Accounting/Finance/Auditing background.Attention to detail and critical thinking are a must.Think outside of the box - if the candidate can only follow a set of rules and not be able to think outside of this, they will not fit for this position.Must be able to move between multiple systems effortlesslyCandidates must be trainable and willing to learn.Professionalism when dealing with all internal or external customers and dealersNotes:1st shift position, flexible hours but hours are 8am-5pm EST. Will be able to discuss during interview process.Onsite 4 days a weeks but could change to 5 days a week ( Monday - Friday) VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:Sales/Marketing Representative II - SalesMajor PurposePerforms professional marketing and small project management assignments of low to medium complexity to develop an understanding of sales and marketing and product support processes, distribution and related products.Major DutiesMake calls (by telephone or in person) to allocated customers to develop new relationships. Act as a first point of contact for resolving customer queries and complaints.Interview the customer, following a complex multilevel sales script, to clarify the customer's requirements, or assist in conducting interviews with potential customers, making detailed notes to collect client requirements.Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.Identify the products or services that best meet the customer's stated needs, use personal expertise to propose quantities and product configurations, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale.Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.Assist with the development of internal communications and work collaboratively with colleagues to build strong external customer relationships and meet customer needs.Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.Prioritize own workflow and ensure work is completed to the required standards of productivity, quality, and timeliness; use performance management systems to improve personal performance.Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.Skills, Abilities, KnowledgeInitiates Compelling Sales ConversationsKnows the Buying InfluencesUnderstands Buying Influencer NeedsCustomer-Focused ApproachBuilds RapportManages Buyer IndifferenceManages ResistanceQuestions StrategicallyUnderstands Customer NeedsUnderstands Issues/MotivationsVerbal CommunicationAction PlanningIn-Depth QuestioningReview and ReportingCloses EffectivelyEffectively Presents SolutionsNegotiates Strategically/TacticallyProspectingQualifyingDiagnoses Needs with QuestionsNavigates Customer ChallengesPre-Call PreparationStrengthens Customer ConnectionsEducationPost-Secondary Non-Tertiary EducationWork ExperienceVery limited (0 to 3 months)Basic experience of simple office / operational systems (4 to 6 months)Requirements:Specific Position RequirementsDay-to-day:Audit State customer purchase orders for compliance with state contracts, co-op contracts programs and policies.Process sales through Client’s systems to enable accurate and timely dealer settlements and credits, along with invoicing to end use customerProvide dealer channel & field team support and assistance with problem resolution and interpretation of policy and programsPrepare Audit Packets, Respond to “tickets” you’ve been assigned, Follow-up on Pending DealsMust haves:Previous administrative experience.MS Office experience (especially Excel) is required.Accounting/Finance/Auditing background.Attention to detail and critical thinking are a must.Think outside of the box - if the candidate can only follow a set of rules and not be able to think outside of this, they will not fit for this position.Must be able to move between multiple systems effortlesslyCandidates must be trainable and willing to learn.Professionalism when dealing with all internal or external customers and dealersNotes:1st shift position, flexible hours but hours are 8am-5pm EST. Will be able to discuss during interview process.Onsite 4 days a weeks but could change to 5 days a week ( Monday - Friday)
(Please ensure email matches your resume email)
(document types allowed: doc/docx/rtf/pdf/txt) (max 2MB)
By submitting this form, you are consenting to the VIVA team contacting you via Phone/Email