Certified Woman & Minority Owned
Contact Us
Apply for this job

Sales Solutions Analyst

100% Remote (Within US) 12.0 Months
Full-Time $17-$22/hr





Accepted: .doc, .docx, .pdf, - max 20MB
Posted: Jul 02, 2026
Ref: KBILSS2

Position Overview


General Purpose:
To perform standardized end-to-end SDAC administration and coordination functions to ensure ongoing agent and agency (internal and external) compliance requirements are met.

Responsibilities
The primary function of this role is to manage, process, and document cases for the Sales Development Action Program and committees. The research findings are presented to the committee for a final determination.
Involved in routine oversight and ad hoc duties for the Sales Development Action Program (SDAP)
Responsible for sales support processes, including but not limited to SDAC creation and submission, SDAC tracking and reporting, CRM database updates and/or general sales support.
Research potential application issues related to application timeliness for agents. The position uses analytical skills and individual judgement in determining if a violation actually occurred. Research and documentation is critical since it can affect not only the agent but the customer. Individual reports may be generated and analyzed in this research process in order to make recommendations and future actions in a proactive approach.
Research past history of agents, apply personal judgment to determine if any risk is involved in re-contracting the agent. These reinstatements are critical to the business and must happen quickly in order to support the rapid growth models that the Sales Department set each year. If a step is missed, this could have a critical impact and the agent cannot sell or be certified to sell until this is completed.
Use professional knowledge and judgement with both internal and external partners regarding compliance and/or sales related issues and review complaint summaries generated by the Compliance Department. Based on the information provided, work independently on complex issues and provide resolution or decisions regarding training and future remediation requirements for agent violations. Decisions are made based on experience and guidelines. The guidelines are used as a template, but individual judgement is needed on a case-by-case basis. This includes initial review of complaints and appeal requests received by agents, agencies, or internal staff.
Accountable to ensure all steps of each SDAP case are covered which included following up with the agent or agency on completed remediation and/or completing counseling or training.
Proactively communicate with internal and external partners to facilitate the SDAP process. This may include meetings with the agents and/or agencies to discuss possible issues or trends to prevent future issues.
Communicate effectively with internal and external partners to demonstrate the value that the client brings to the market and be partner friendly to develop and build relationships
Subject matter expert for SDAP or Sales Integrity related issues for both internal and external partners including Sales, Sales Operations, Sales Account Management, CARL Escalations, or Broker Strategist teams.
Supports program development, maintenance activity and provides highly technical advice on regulatory issues
Serve as resource for compliance-related issues and reporting
Ensure CMS (Centers for Medicare/Medicare Services ) and client violations are correctly reported and remediated as required by State, Federal, and client policy
Maintain the internal Sales Integrity database, associated instructional materials utilized by various areas and establishes new processes when required
Serves as liaison between SDAC Committee and internal/external partner, as well, as the Sales Account Management team. Direct contact with agents and agencies.
Ability to influence others both internally and externally within and across functions
Send correspondence to agents, agencies, both internal and external, regarding SDAC cases and training
Perform training as needed with agents and sales representatives, both internal and external, in order to close SDAC cases
Maintain knowledge of State, Federal, and client rules and regulations to utilize in all functions, processes, and communication
Perform quality checks to ensure compliance with CMS and client policies and procedures
Act as a technical resource, coach, trainer and/or mentor to matrix team members. Mentor and cross train team members
Perform ad hoc audits and projects for the department outside of normal duties
Negotiate or resolve complex issues with customers, internal agents and/or external matrix partners using consistent independent judgement and discretion and being assertive when necessary
Routinely coordinates data compilation requests, process communication updates and document maintenance projects
Be honest and respectful in all dealings with internal and external partners

Knowledge/Skills Required
Bachelors degree or equivalent work experience -three to five years of experience in Medicare Advantage
Knowledge of CMS and client compliance policies and procedures
High attention to detail, quality and accuracy
Strong coordination and organizational skills
Ability to communicate effectively and follow-up where needed
Fast-learner and multi-tasking skills
Ability to work independently in a matrixed environment
Strong interpersonal and prioritization skills
Sales and/or training experience recommended
Strong written and verbal communication skills required
Ability to handle multiple assignments, projects and deliverables simultaneously required
Ability to work under pressure and flexible hours required

Competencies
Informing, Organizing, Priority Setting, Perseverance, Problem solving, Customer Focus, Organizational Agility, Interpersonal Savvy

Tools
Ensure familiarity and expertise in client systems including but not limited to Microsoft Office, CRM, and SharePoint

Preferred Qualification(s)
Three to five years of experience in Medicare Advantage

Notes:
Remote
M-F 8:00-5:00. Workers schedule will be in their time zone.


VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Trusted by 100+ Fortune 500 Companies

Competitive Benefits

Your well-being Matters

Health & Future Fully Covered

At VIVA, employee well-being is paramount. Our comprehensive benefits package ensures your health, financial security, and quality of life are always prioritized.

Health Insurance

VIVA provides employees access to a comprehensive group health insurance plan (Medical, Dental, Vision, Basic Life, Term Life, and Accidental Death) through our flexible PPO plan-allowing you the freedom to choose healthcare providers.

401(k) Retirement Planning

Plan securely for your future with automatic payroll deductions into a tax-advantaged 401(k) retirement plan, including employer-matching contributions for eligible employees.

Performance Bonuses & Referrals

Earn performance-based bonuses and generous referral incentives of up to $500 when recommending talented candidates who become part of the VIVA family.

Biweekly Direct Deposit

Enjoy timely and convenient payroll with biweekly direct deposit to your chosen financial institution. Biweekly Direct Deposit

VIVA Perks Program

Access exclusive employee discounts and savings on electronics, travel, groceries, apparel, and more through our dedicated VIVA Perks Program.

Join VIVA and Grow
VIVA is faster, easier and you still have complete control

Sales Solutions Analyst

Reference Number: KBILSS2
Empty
Click + to add content