Sales Support Admin

Sales Support Admin

  Not Disclosed

  Dallas, TX

  5.0 Months

  Not Disclosed

  Not Disclosed

 

Job Description

Description :

Position Overview

The client has an exciting career opportunity to join our Customer Service team as Sales Support Admin.
This is an ideal position for an individual who finds considerable satisfaction infusing their skills into a customer care environment.

Major Responsibilities:

Key Responsibilities

Provide support to internal and external customer including account management, quoting process, proposal development, order entry and key account customer service support.
Support with customer orders from quotation to final payment. Solves problems regarding product issues, including warranty and field service requests.
Liaison between purchasing, engineering, accounting, shipping and customers.
Communicate daily with Supply Chain team and vendors to ensure on-time delivery.
Review and manage backlog and Provide timely information to customers regarding orders in house.
Works closely with business development team.
Maintain business relationship with existing customers and help build new client relationships.
Partner with the financial team to complete month end closings of operational requirements for cost capture, billing and backlog.
Expedite payments and process billing.
Follow up with customers on Past Due invoices
Maintains customer records and files, including accurate account setup and pricing for key accounts.
Administer Material Return process
Excellent communication skills; ability to interact with customers, warehouse, accounting, and internal staff members of various interpersonal styles.
Perform other duties as required/assigned by manager
Always manages expectations and projects with a professional attitude by complying with company policies and procedures.

Education/Experience/Licenses etc.:

Required Knowledge/Skills, Education, and Experience

HS diploma or equivalent required.
1-3 years of successful experience in related field.
Customer-focused, team-focused, and process driven.
An excellent communicator on phone, in person and via email.
Proficiency with Microsoft Office and ERP; SAP knowledge preferred.
Ability to work well in time-sensitive situations where customer satisfaction is the ultimate goal.
Ability to apply creative problem-solving techniques to situations using sound business judgment.
Excellent verbal and written communication skills.
Ability to multi-task in an effective, timely and professional manner.
Proven ability to apply attention to detail, role-related accuracy and task follow-through.
Team-oriented operating style with effective interpersonal skills that allow successful business interactions with individuals of all leadership styles, personalities, and career levels.

Computer Skills Required:

SAP – Super user
MS Office – Outlook, Excel, Word

Note :

1st shift
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status