Sales Support / Order Administrator

Sales Support / Order Administrator

  Not Disclosed

  Raleigh, NC (100% Remote)

  1.0 Months

  Not Disclosed

  Not Disclosed

  Energy & Utility

  $-4/hour - $1/hour

Job Description

100% Remote position.

Description:

The Contract Administrator will work with key business partners including Customer Support and Order Management support functions, Business Development, Logistics, Project Management, Product Management, Finance, and Physical Distribution. Range of responsibilities include, but are not limited to, the following:

Manage the complete sales order lifecycle from entry to invoicing, including validation against purchase orders and original proposals, schedule tracking, and cost control.
Collaborate with the sales team to prepare, review and understand customer requirements and contract terms, ensuring compliance with company policies and legal requirements.
Monitor contract performance and compliance throughout the lifecycle, ensuring adherence to company policies, legal requirements, and internal guidelines while identifying process improvement opportunities.
Act as liaison between customer support, order management, and other internal departments (finance, operations) to ensure timely resolution of customer inquiries, troubleshooting, invoicing, delivery, and post-shipment issues.
Control administrative processes in contract management in collaboration with the project team; including documentation of progress, timelines, risks, and supporting material availability, product support, change orders, and warranty matters.
Utilize CRM to manage and prioritize caseload according to established service level agreements.

Scope: work through the returns and warranty backlog.

Return authorizations (RMA) and Warranty:
Review case details in SalesForce
Determine appropriate action (they will be trained on this by our team)
Process action in SAP

Required Skills, Experience, and Qualifications:
Bachelor's degree in business administration, finance, or a related field.
Proven experience as a Contract Administrator or similar role.
Well-versed knowledge of Order Management processes and procedures, including Procurement, Logistics, and other critical supply chain functions.
Knowledge of the Client organization, businesses, and processes.
Strong professional judgement and problem-solving ability.
Proven experience in supporting project managers and other project team members.
Excellent attention to detail and accuracy.
Demonstrated desire and ability to quickly learn and understand new contractual and legal topics.
Excellent negotiation and communication skills, both written and verbal.
Self-motivated with ability to work under pressure with a sense of urgency and thoroughness.
Flexible team player willing to accept new challenges and assignments based on needs of the business.
Knowledge of SAP, CRM tools, COMPAS. Preferred experience in Salesforce, and NetSuite.

Notes:
100% Remote position.

8am - 5pm