Sales Support Specialist

Sales Support Specialist

Job Description

Job Description
Summary

As the Sales Support Specialist for our Patient Care Solutions product line, you will drive daily field sales operations efficiency and accuracy by providing administrative and tactical support to the field sales teams, including but not limited to order package submission, quote edits, change orders and concession workflow creation/closure, as well as analytical work, report processing and management of department communication needs.

Responsibilities
Partner with field sales team to resolve issues, assist with order submission, quote creation, change orders, concessions, and non-standard terms requests
Coordinate workflow closures across all functional teams
Drive commercial compliance by supporting legal escalation workflow activities; support any audits necessary including assisting with revenue risk mitigation during quarter close activities.
Drive continuous improvement on all related processes to ensure standardization and simplification
Enable team culture and drive organization to improve customer / client satisfaction levels and responsiveness

Required Qualifications
College degree OR High School diploma / GED and 2+ years’ experience in customer service or field support role
Proficient in use of Microsoft Office
Demonstrated ability to work under pressure against tight deadlines, with accuracy
Willingness to work extended hours at quarter close

Desired Characteristics
Detail oriented mindset strongly desired
Knowledge and experience working with PCS products, services, and teams
Client systems knowledge
Experience working as a support person for the field
Prior experience supporting a Sales team
Experience with quotation and/or order entry processes and tools (Salesforce.com, etc.)
Basic understanding of Inquiry To Order (ITO) & Order to Remittance (OTR) processes
Basic understanding of technical/medical equipment and services, preferred knowledge

Required skill set:

Previous Sales support Exp, Detail orientated, Customer service Exp

Notes:
Temp to Perm
Work shift – M-F 8am-5pm 1st shift
This is a remote role that requires the ability to work from home in a dedicated office space, free from distraction with a high-speed internet connection.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status